Wish I had that experience; did they have you eat the shipping/insurance cost to ship them the defective item? Any chance you can DM me Steve’s contact so I can try that way? Maybe I just have a bad rep…
Wait. Is that your real beef? That they wanted you to pay to ship the light to them to fix?
Also, can you please clarify exactly what the defect was?
After reading your previous post through a couple of times and letting it percolate overnight, what I *think* you are saying is that the QRM striker on the bottom of the light itself got loose over a period of a week of steady diving - and that is the actual defect? That the striker plate got loose after a week of diving?
Following onto that, once it got loose enough, it somehow allowed the On/Off switch mechanism to lose a detent ball.
Forgive my ignorance. I don't have one of these lights to look at. How loose did the striker plate have to get before the light started losing parts? Did it lose the detent ball just from the striker plate getting loose, or did the striker plate have to come completely off before it could lose the detent ball?
Also, did it go from "fine" to "loose enough to lose the detent ball" in 1 dive? In 1 day? Or was it gradually getting more and more loose over a period of 2 or more days before it lost the detent ball?
Thanks. As I'm contemplating buying one of these lights, I'd really like to understand how "fragile" (or not) it is before spending the money.