I have bought 4 things from them now. They ship via DHL, who is fast and has great tracking via their website. I am in Hawaii and get things from Spain in 4 days, considering they have to go through customs, thats awesome.
I had a problem with one item, and when I contacted them, I was told to send it back. Michelle sent me a email with the forms attached(an excel spreadsheet of a invoice) all filled out and gave me their DHL account number to use for the return shipping. When I called DHL to set up the pick up, the lady said you will need a form, I said i have a invoice, 4 copies...1 on the inside of the package and three for the outside that go in the DHL label and she said you are all set!
Dive Inn's prices are great, their service is quick and they respond to email quickly. I can't say enough good things about them. IRT warranty, they warranty everything they sell, so they will replace or credit your order. I will continue to buy from them. And due to the prices, I wouldn't hesitate buying anything from them, as for the cost savings alone make it worth while when and if you needed some service work from a local dive shop.
I would like to keep LDS' in biz, but when I can get a Mares Dragon Fly Airtrim BC for $430.00 that the LDS is selling for $799.00, I can't pass that up.....