In the US no doubt Suunto has got a reputation for poor customer service from the US distributor. No one can question Shearwaters model of returning back to a limited number of repair centres. Actually Suunto are turning to this model themselves and those shops that are authorized repair have to jump through a lot of hoops to ensure they're putting out a quality service. They've reduced the number of agents to try to improve their service, of course this upsets some customers who expect their local shop to be able to do it. lose/lose
Regarding the D9 battery change cost of $70 that
@Wibble quoted as excessive. Was he aware that when the computer came in for battery change it was supposed to be given a service including changing all the O rings on the buttons and a pressure test? Just changing the battery at home isn't a like for like example.
Suunto at one time participated on SB with their own area, unfortunately the caustic attitude by some (non suunto owners) on SB, meant they stopped monitoring it. Just like with Deep 6.
I was an early Eon adopter. SW didn't have AI at the time, and I wanted it (back in the days of the SB AI wars). Anyway after 18months my pressure sensor failed. It was obvious that it had failed, so I contacted suunto (I DM'd one of the suunto employees that used to be here before SB'ers ruined it). There was some disbelief on their part but after some email exchanged over 1 day they flew out a part and got their distributor to change it FOC. I'm the only Eon user I know to have had that issue.
I also had transmitter issues (Pods) I was achieving battery life's of only 4 months - 50 dives rather than 1 year 100-200 dives. Over 18 months suunto swapped out 11 transmitters. As it turned out it wasn't a transmitter issue but battery problem, which uncovered a regional problem with counterfeit batteries.
My regional distributor has changed, and I've got a great relationship with the new one, and I guess I'm lucky that they're only 30 mins drive away and I get my stuff sorted if I need too
Touch wood the Eon's been fine (as has my wife's) When I brought it way back in 2014/15 I was prepared for a new battery after 5 years. I don't need one it's still going strong showing 30 hrs from a full charge on my settings .
Although it my seem like it, I'm no Eon fan boy. I'll tell it like it is. Just here on SB its fashionable to knock them, and there's a ton on nonsense written. Yes I prefer the Eon to the Perdix. There's nothing bad about the Perdix, it's just that it has more annoyances (to me) than the Eon