Thanks to dr. bill for letting me know I got some positve feedback on the board, and Thanks to Scuba Jerm for the akolades. (Jeff the guide from CDS), I am saddend to hear of the overall impression our shop is making with many of you. While I can't defend poor customer service (and I wont even try) I can appoligise for it.
On the thought of silly questions you have to understand that we hear them all, all the time. Working the airfill station can be a VERY stessfull job! The attitude is uncalledfor and unprofessional, but it comes from a very real place. (I've never copped an attitude ofcourse but I am a very patient man! ((and I dont work out there very often, usually diving
))) :14: When you're filling upwards of four to eighthundred tanks a day, renting many full gearpacks/snorkel sets, running about fifty different tabs at the same time, and trying to put order to the general chaos that is our dive park, patience can wear thin. Especially when the same issues keep coming up. We are constantly pressured with the ? when will our tanks be done, a compressor can only fill so fast, and let me tell you that our compressor is a monster. There is no need to stand and make a croud to watch tanks fill, a watched pot will never boil. We are constantly told how to do our job as well, we do look at your tanks V.I.P., hydro, and working pressure so there is no need to tell us it is a high pressure or to "pump it up" because you are planning a "deep" dive. We attempt to be a respectable Dive Shop, out of saftey, ours and yours, we will not over fill a tank. especially if you tell us you allways overfill it but its O.K. because you disabled the burstdisk by cutting a dime to fit in there. Yes I have heard this many times. Daily we are faced with the nitrox tank debate. For our safty and yours our policy of not filling nitrox tanks has not changed in the 20 years or however long we have filled out there. youre saftey and our liabillity hangs in the ballence, this is a no win argument that is had almost every day out there. So you have a situation where you are trying to fill tanks of multable working pressures (having to pay strict attention to gauges) you are being yelled at because you wont fill a nitrox marked tank, people are agitated because it took over an hour for there tank to get filled so they are grabbing them and not remembering that they need to check with you before they just walk away and steel the air fill or assume that out of the hundreds of divers, you recognize them and just saying "one for me" is enough to diferentiate thier tab from the 50 others. on top of that somone will inevitably walk up still wearing all the gear and try to return it. never thinking it may take a tenth of the time to return the gear if they have taken it off and broken it down first. This is usually when students come up for tanks when they don't know thier instructors name or what tab we are suposed to bill it to and we are supposed to hand out gear to uncertified divers because they in a class but they don't know with who. If all of this has ganged up on you for any length of time there is going to be a loud noise as the burstdisk of a lowpressure tank lets go since you have not been able to really watch the gauges close enough.
WOW, I guess I vented a bit there, not meant to be an excuse for, or to defend poor service, that is our bad! I do wish on both sides things could be a little more relaxed/flexable because diving is suposed to be fun! thats why we do it!!