Catalina U/W park dive report.

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jetfixer:
Glad you enjoyed the park!

I've encountered the same attitude with the fill station at the casino. Glad you didn't let it ruin a wonderful time.

The best thing to do with the fill guy at the casino is try to get him to fill tanks that have had nitrox in them (but no nitrox stickers and when you forgot to remove the masking tape from the tank indicating what nitrox you had in them :)

He jumped up like a snake had bitten him, and started disconnecting hoses at quite an amazing rate...of course, this happened to a "friend" of mine, I'd never do such a thing!
 
limeyx:
The best thing to do with the fill guy at the casino is try to get him to fill tanks that have had nitrox in them (but no nitrox stickers and when you forgot to remove the masking tape from the tank indicating what nitrox you had in them :)

He jumped up like a snake had bitten him, and started disconnecting hoses at quite an amazing rate...of course, this happened to a "friend" of mine, I'd never do such a thing!

If I understand this correctly, it seems your "friend" would be a bigger idiot than the guy at the fill station. Just my two cents worth.
 
Scuba Jerm:
Just wanted to post a report of my anniversary trip to Catalina with my wife of 9 years.

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I live a little north of you (West Jordan) and have been to Catalina twice. I wasn't even aware that it was possible to rent a guide in the dive park. Our only contact with Catalina Scuba Supply was when we rented tanks and weights at their trailer by the Casino.

Have you ever seen, or are you aware, of any maps of the dive park? We have stumbled onto one wreck and one sunken swimming platform in the park but rumor has it that there is a lot more to see. Do you have any information that may apply?

Thanks,

Art
 
drbill:
If I understand this correctly, it seems your "friend" would be a bigger idiot than the guy at the fill station. Just my two cents worth.


I'd be interested in why that would be. Since all my nitrox fills are via a membrane fill station that does not require O2-clean tanks. I'm not sure what kind of problem you think there could be with getting an air top off on that?

Maybe it's that I refuse to get some moronic huge yellow and green sticker that tells someone there *may* be something other than air in my tank should they wish to arbitrarily decided to breathe from it.
 
Art,
I think its called Franko's maps it has a bit. But really the easiest thing is just stand at the top of the stairs and ask a few divers what's good today. There a lot of us who dive the park frequently. You can't miss Dr Bill when he's there, and I doubt there's an inch of the park he does not know in detail.

oops guess I should of ask Dr. Bill first, oh well, guess I'll have to buy another 'Dive Dry' DVD to make up... ;-0
 
limeyx:
I'd be interested in why that would be. Since all my nitrox fills are via a membrane fill station that does not require O2-clean tanks. I'm not sure what kind of problem you think there could be with getting an air top off on that?

Maybe it's that I refuse to get some moronic huge yellow and green sticker that tells someone there *may* be something other than air in my tank should they wish to arbitrarily decided to breathe from it.

I may not be correct on this, but it was my understanding that a nitrox sticker is required on a Nitrox tank. If I am correct, and you (er, your friend) refuse to get the required sticker then I stand by my first comment. If I am wrong, then I plead ignorance!
 
Thanks to dr. bill for letting me know I got some positve feedback on the board, and Thanks to Scuba Jerm for the akolades. (Jeff the guide from CDS), I am saddend to hear of the overall impression our shop is making with many of you. While I can't defend poor customer service (and I wont even try) I can appoligise for it.
On the thought of silly questions you have to understand that we hear them all, all the time. Working the airfill station can be a VERY stessfull job! The attitude is uncalledfor and unprofessional, but it comes from a very real place. (I've never copped an attitude ofcourse but I am a very patient man! ((and I dont work out there very often, usually diving:D ))) :14: When you're filling upwards of four to eighthundred tanks a day, renting many full gearpacks/snorkel sets, running about fifty different tabs at the same time, and trying to put order to the general chaos that is our dive park, patience can wear thin. Especially when the same issues keep coming up. We are constantly pressured with the ? when will our tanks be done, a compressor can only fill so fast, and let me tell you that our compressor is a monster. There is no need to stand and make a croud to watch tanks fill, a watched pot will never boil. We are constantly told how to do our job as well, we do look at your tanks V.I.P., hydro, and working pressure so there is no need to tell us it is a high pressure or to "pump it up" because you are planning a "deep" dive. We attempt to be a respectable Dive Shop, out of saftey, ours and yours, we will not over fill a tank. especially if you tell us you allways overfill it but its O.K. because you disabled the burstdisk by cutting a dime to fit in there. Yes I have heard this many times. Daily we are faced with the nitrox tank debate. For our safty and yours our policy of not filling nitrox tanks has not changed in the 20 years or however long we have filled out there. youre saftey and our liabillity hangs in the ballence, this is a no win argument that is had almost every day out there. So you have a situation where you are trying to fill tanks of multable working pressures (having to pay strict attention to gauges) you are being yelled at because you wont fill a nitrox marked tank, people are agitated because it took over an hour for there tank to get filled so they are grabbing them and not remembering that they need to check with you before they just walk away and steel the air fill or assume that out of the hundreds of divers, you recognize them and just saying "one for me" is enough to diferentiate thier tab from the 50 others. on top of that somone will inevitably walk up still wearing all the gear and try to return it. never thinking it may take a tenth of the time to return the gear if they have taken it off and broken it down first. This is usually when students come up for tanks when they don't know thier instructors name or what tab we are suposed to bill it to and we are supposed to hand out gear to uncertified divers because they in a class but they don't know with who. If all of this has ganged up on you for any length of time there is going to be a loud noise as the burstdisk of a lowpressure tank lets go since you have not been able to really watch the gauges close enough.
WOW, I guess I vented a bit there, not meant to be an excuse for, or to defend poor service, that is our bad! I do wish on both sides things could be a little more relaxed/flexable because diving is suposed to be fun! thats why we do it!!;)
 
scubanimal:
Art,
I think its called Franko's maps it has a bit. But really the easiest thing is just stand at the top of the stairs and ask a few divers what's good today. There a lot of us who dive the park frequently. You can't miss Dr Bill when he's there, and I doubt there's an inch of the park he does not know in detail.

oops guess I should of ask Dr. Bill first, oh well, guess I'll have to buy another 'Dive Dry' DVD to make up... ;-0
I Googled Franko's Maps and found Catalina. Ordered one. Thanks.

As for asking questions of the other divers, apparently diving the park in December in 40 degree weather is something the southern California types don't do. <confused look> It's down right warm compared to the temperatures on the ski runs of Utah.
I guess we need to try it again in the summer time. <grin>

Thanks for the info.

Art
 
Hey, welcome aboard Jeff. Nice to have your response!
 
Hi Jeff,

Welcome to ScubaBoard!

Your input is appreciated. I understand that you did not post it as an excuse for poor customer service and I'm sure that everyone who has ever seen people's attitudes take a turn for the worse at the fill station appreciates your apology on behalf of CDS. It's interesting to get a peak into what you actually go through in a typical day at Casino Point's Air fill station.

I do want to ask a question about this issue concerning Nitrox stickers on the tanks. I'll preface the question by saying that I am not Nitrox certified, but plan to be in the near future. So, my question comes from a position of ignorance on the subject.

Why does CDS consider it somehow unsafe to fill a tank with a Nitrox sticker on it?

It seems that you would only be lowering the % of Oxygen in a tank that would not have a very high concentration to begin with, so that the combustion problem with a high concentration of Oxygen would not be a problem. I'm also assuming that anyone with Nitrox in a tank would be personally responsible for testing and knowing the % of their mix when finished.

So, I'm just curious about this. It may be that when I finallly take a Nitrox class that this will be explained, but I'd think that if this were covered you would not hear so many complaints.

Christian
 

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