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Cancellation of booked trips

Discussion in 'Indonesia' started by Indah, Mar 18, 2020.

  1. Mike1967

    Mike1967 Manta Ray

    # of Dives: 100 - 199
    Location: Victoria, Australia
    1,048
    480
    83
    You could try asking them.
     
  2. chris kippax

    chris kippax Divemaster

    # of Dives: 500 - 999
    Location: Australia
    665
    434
    63
    The Arenui refunded my 4K deposit in 2016 when my wife fell pregnant unexpectedly. I understand that was probably different as the cruise sailed and I am sure our berth would of been taken.
     
  3. 2skidivers

    2skidivers Garibaldi

    # of Dives: 2,500 - 4,999
    Location: Colorado
    3
    8
    3
    Reading this thread and somewhat understanding the cancellation policy of these resorts and how they will not work with their clients, I will not even think of going to one them. Usually after a disaster like the Tsunami in Thailand, we went there to help the recovery and were very generous in our tipping. Not here!
     
  4. outofofficebrb

    outofofficebrb HARRO HUNNAYYY

    # of Dives: 200 - 499
    Location: San Francisco, California
    3,302
    2,699
    113
    I'm happy to report that after a lot of open minded conversation back and forth, @Indah changed his mind about their resort's policy and are now offering their customers reschedules...Hopefully, you can put their resort back onto your list of resorts that you will consider going to in the future. :)
     
  5. Jim Jenks

    Jim Jenks Garibaldi

    # of Dives: 200 - 499
    Location: Saranac Lake, NY
    2
    0
    1
    I am booked on the Arenui in early May of 2020 but do not plan to go. So far the Arenui representatives have not responded to my inquiries about their cancellation policy.
     
  6. Mike1967

    Mike1967 Manta Ray

    # of Dives: 100 - 199
    Location: Victoria, Australia
    1,048
    480
    83
    That's a worry
     
  7. outofofficebrb

    outofofficebrb HARRO HUNNAYYY

    # of Dives: 200 - 499
    Location: San Francisco, California
    3,302
    2,699
    113
    Everyone is getting slammed and priority is probably be given to folks that have sailings sooner than later (now or in the next week or two, vs over a month from now). Assuming the Arenui is running 7 day trips between now and early May, that means there are 4 sailings prior to May 1 (approximately), maybe 3 if they run on all 10 day trips. Multiply that by however many people are on each trip if they are usually full or close to full. That is a lot of e-mails/logistics back and forth with individuals, agencies, etc. A lot is changing day by day so I am sure that they are also trying to manage that. I know that it is "scary" and with a lot of uncertainty but I am pretty confident they will get back to you, albeit slightly later than their usual turnaround time, considering the circumstances.
     
    chillyinCanada and Darnold9999 like this.
  8. FishCity

    FishCity Nassau Grouper

    141
    49
    28
    Has anybody heard anything about Pelagian? We have not gotten a response.
     
  9. chris kippax

    chris kippax Divemaster

    # of Dives: 500 - 999
    Location: Australia
    665
    434
    63
    Getting slammed is a ******** response! I can reply to several hundred emails a day. Even if the reply is a confirmation that we have received your email and it has placed in a queue and will be resolved as soon as possible.
    The owners need to step up and do some of the leg work to speed this all up.
    I am still waiting for an email response from a resort 27 days ago. When booking they replied to every email within a matter of hours.
     
    Ministryofgiraffes and FishCity like this.
  10. BigJeff

    BigJeff Nassau Grouper

    # of Dives: 2,500 - 4,999
    Location: Wales
    174
    32
    28
    OK, have just had the last reply on cancellation of my planned diving in April/May 2020 and I think it is time to name and NOT shame...

    Qatar Airways, SilkAir (Singapore Airlines), Gangga Island, NAD Lembeh have all agreed to allow money already paid to be used as credit for another trip in the next year. There is also Palm Garden Resort in Phuket, but that was booked with no deposit.

    Have to say I am happy with that outcome as it is my intention to rebook once travel opens up again and I would really like the businesses to still be open so that I can return to the place I had intended to visit.
     

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