swamp diver
Contributor
Would you complain to the guide or to the restaurant if the meal was bad?
Both especially if the guide had the restaurant rated as 5 star and the publisher values its rating system's reputation.
I once stayed in a hotel in Bolivia up in the mountains which was listed in the Lonely Planet (LP) guidebook. Just being in that guidebook is an endorsement for the hotel. The room was about 5 C at night so I called for some extra blankets and rather than bringing me blankets the front desk guy brought me a portable propane heater. I told the guy I would likely be poisoned by CO if I ran that unit in the small room. He looked puzzled and went and brought me additional blankets.
When I got home I wrote the Lonely Planet about the issue. They removed the hotel and put a warning in the guidebook because using a propane heater in hotel rooms was a common practice in this part of the world.
Unfortunately a few years later these two girls died from the same problem, and I suspect had they been using the LP series this likely would not have happened. Rating systems by guidebooks do make a difference and the end user expects the system to be transparent, accurate, and up to date.
2 Quebec students found dead in Bolivian hostel - World - CBC News
PADI had an air quality program with oversight of its 5 star facilities. The diving public used this rating system to find fill stations where they believed the risk of air contamination would be lower because these 5 star facilities were testing the compressed air quarterly. PADI was successfully sued in 2009 over a double CO fatality at one of its 5 star resorts following which they quietly disbanded the air quality oversight program but did not tell the diving public yet kept the same rating system in place.
PADI should have informed the diving public of the change in oversight and removed the rating system such that the diving public would have been made aware that there was no longer any formal air quality monitoring program.This did not happen and that is where the problem lies.
Analogous to a city testing its drinking water quality daily for E. coli contamination but in order to save money they stop testing and don't tell the city's residents. Many fall ill with E. coli 0157 and die of kidney failure. Had the city simply told its residents to boil the water no deaths would have occurred. Do you not think the city should be held liable?