Hi! My husband and I are relatively new to diving but we have found most people who are involved in this sport to be very helpful and encouraging. Unfortunately, there are always exceptions and we thought other divers might want to know more about Captain Dave before they "click" to purchase anything.
I have included the e-mail exchange below because I want to honestly know what was so offensive about our original e-mail. Did we commit some major diving faux pas? We certainly don't want to alienate anyone!! Please let us know your opinion. The contents of the e-mails have not been edited.
----- Original Message -----
From:
To: diveremporium1@cox.net
Sent: Monday, October 17, 2005 8:00 AM
Subject: Request for additional information
My wife and I are new to diving and I would like to ensure we are preparing and outfitting ourselves properly.
Would you be so kind to forward contact information as to how I might be able to verify that you are an authorized retailer of the Reefmaster cameras and Faber tanks.
In relation to the cameras or more specifically, online training for PADI. How do you accomplish this via the web? For such things as the photography specialty course.
Your service link was not working properly. What service do you support? If I had a problem with the camera, would this be something that you are authorized to do or would my wife & I route the equipment back to the manufacturer?
How does your shipping logically work? Do you charge for each individual item for shipping or the total order? This is really in relation to how you would be charging for shipping with tanks. This is something that we would be ordering about 4 low pressure tanks. Do you carry any sizes greater than the 95 cu ft low pressure? I have already been identified as an "air hog". If you do carry larger sizes, how much do you charge per the increase in size?
Thank you for your time and consideration to responding to this email.
[signature]
>
From: "Diver Emporium" <diveremporium1@cox.net>
To:
Subject: Re: Request for additional information
Date: Mon, 17 Oct 2005 09**12 -0700
I do not want someone like you for a customer please
go elsewhere.
Captain Dave
----- Original Message -----
From:
To: diveremporium1@cox.net
Sent: Thursday, October 20, 2005 4:05 PM
Subject: Nice to Know
It is certainly nice to know that your company does not want to do business with divers who want to be better informed. We will certainly be happy to share this information with the members of our Dive Club and encourage them to do the same with other divers.
[Dave's response is below...]
Thank you for your frank bull****. We really do not want to do business with *******s like you so you make sure you spell the name correct Diver Emporium. you only reflect on yourself. Most people know the difference...Any advertising you give us is great. barnum and Bailey said it. "Any advertising is good advertising.. Your nasty really amounts to profits for us. It has happened over and over again so please talk us up to all you want to and I will make the profits.Even bad advertising is good advertising in the long run. Just love it....
Captain Dave
[end of e-mails]
I think Dave Britton's response really speaks volumes about him. I know I'm doing what he asked, but I can't imagine any intelligent human being wanting to do business with him, or any of the businesses affiliated with him, especially since he admits to this happening "over and over" again.
Can anyone explain his reaction to our initial e-mail though? :aeh:
(On a happier note, we bought our steel tanks for a cheaper price elsewhere.)
Thanks!
Mikii
I have included the e-mail exchange below because I want to honestly know what was so offensive about our original e-mail. Did we commit some major diving faux pas? We certainly don't want to alienate anyone!! Please let us know your opinion. The contents of the e-mails have not been edited.
----- Original Message -----
From:
To: diveremporium1@cox.net
Sent: Monday, October 17, 2005 8:00 AM
Subject: Request for additional information
My wife and I are new to diving and I would like to ensure we are preparing and outfitting ourselves properly.
Would you be so kind to forward contact information as to how I might be able to verify that you are an authorized retailer of the Reefmaster cameras and Faber tanks.
In relation to the cameras or more specifically, online training for PADI. How do you accomplish this via the web? For such things as the photography specialty course.
Your service link was not working properly. What service do you support? If I had a problem with the camera, would this be something that you are authorized to do or would my wife & I route the equipment back to the manufacturer?
How does your shipping logically work? Do you charge for each individual item for shipping or the total order? This is really in relation to how you would be charging for shipping with tanks. This is something that we would be ordering about 4 low pressure tanks. Do you carry any sizes greater than the 95 cu ft low pressure? I have already been identified as an "air hog". If you do carry larger sizes, how much do you charge per the increase in size?
Thank you for your time and consideration to responding to this email.
[signature]
>
From: "Diver Emporium" <diveremporium1@cox.net>
To:
Subject: Re: Request for additional information
Date: Mon, 17 Oct 2005 09**12 -0700
I do not want someone like you for a customer please
go elsewhere.
Captain Dave
----- Original Message -----
From:
To: diveremporium1@cox.net
Sent: Thursday, October 20, 2005 4:05 PM
Subject: Nice to Know
It is certainly nice to know that your company does not want to do business with divers who want to be better informed. We will certainly be happy to share this information with the members of our Dive Club and encourage them to do the same with other divers.
[Dave's response is below...]
Thank you for your frank bull****. We really do not want to do business with *******s like you so you make sure you spell the name correct Diver Emporium. you only reflect on yourself. Most people know the difference...Any advertising you give us is great. barnum and Bailey said it. "Any advertising is good advertising.. Your nasty really amounts to profits for us. It has happened over and over again so please talk us up to all you want to and I will make the profits.Even bad advertising is good advertising in the long run. Just love it....
Captain Dave
[end of e-mails]
I think Dave Britton's response really speaks volumes about him. I know I'm doing what he asked, but I can't imagine any intelligent human being wanting to do business with him, or any of the businesses affiliated with him, especially since he admits to this happening "over and over" again.
Can anyone explain his reaction to our initial e-mail though? :aeh:
(On a happier note, we bought our steel tanks for a cheaper price elsewhere.)
Thanks!
Mikii