Just to let you know, I don't trust TripAdvisor ratings at all, either. You CLAIM that the ratings are based on reviews posted by "customers", but with any on-line rating system based upon anonymous reviews, the system can be quite easily gamed by both the businesses being rated and their competitors. I have personally seen the effects on TripAdvisor ratings on Cozumel, where an absolutely outstanding restaurant, Danube, was killed by competitors gaming the ratings, posting bad reviews and getting honest customer reviews deleted. TripAdvisor has no system to distinguish between true customer reviews and reviews posted by business owners, employees and competitors, and will delete reviews, both good and bad, based upon anonymous reports. And that completely ignores that fact that on commercial sites like TripAdvisor, which relies upon Ad revenue, advertisers can influence ratings. It's an inherently untrustworthy system. I'll trust reviews on non-commercial sites like Scuba Board and CozumelMyCozumel.com when those reviews are posted by people that I can identify and trust.