Bad Customer Service

[Maule]

I will post something more, when something happens. In the interim, if you guys feel better bashing me, by all means. All I want is what I paid for, and what they advertise. And I will stop at nothing to get it. SO BASH AWAY... and I will feel humored when it happens to you.

Third coast it's nothing personal. It's just your very first post was a negative post. Now, Im sure your problem happening is what caused you to post here to begin with. But watching these boards we all see how hard Oceanic tries to do the right thing. I'm sure if you give them even half a chance you will be very happy in the end. I know that from watching how hard Chris and the other Oceanic people work here to please their customers has earned them a customer for life, IE me.

 

[MagnumHD]

My experince with the Oceanic customer service people has been incedibly positive. I had two 15 year old Oceaninc DCs - unsed for the last - oh - 5 years. The LDS wouldn't attempt to replace the batteries so I called Oceaninc. The told me to send them in and then - offered a trade-in value upgrade that was almost equal to what I had paid for the DC's when I first bought them 15 years ago. I call that a committment to quality service and customer support. They went above and beyond for me. So what did I do next? I went out and bought a new Balance BC for myself and a complete Oceaninc rig for my GF who is just getting certified - which BTW - is why I'm getting back in the water and casting a jaded eye on my ancient but well experienced old gear. The things a new GF will get you to do... Off the motorcyle and back in the water! I'm not sure that I have time for both but it'll be FUN trying.

Ride Safe - Dive Safe

Magnum

 

[cerich]

My experince with the Oceanic customer service people has been incedibly positive. I had two 15 year old Oceaninc DCs - unsed for the last - oh - 5 years. The LDS wouldn't attempt to replace the batteries so I called Oceaninc. The told me to send them in and then - offered a trade-in value upgrade that was almost equal to what I had paid for the DC's when I first bought them 15 years ago. I call that a committment to quality service and customer support. They went above and beyond for me. So what did I do next? I went out and bought a new Balance BC for myself and a complete Oceaninc rig for my GF who is just getting certified - which BTW - is why I'm getting back in the water and casting a jaded eye on my ancient but well experienced old gear. The things a new GF will get you to do... Off the motorcyle and back in the water! I'm not sure that I have time for both but it'll be FUN trying.

Ride Safe - Dive Safe

Magnum

Thanks! I am confused however:huh: , you were happy with us so you got a Sea Quest Balance BCD for yourself. I don't see the connection...

Glad you are enjoying the Oceanic product you have.

Best,

Chris

 

[letterboy]

Not trying to bash you dude it is just that we hear all this good stuff than u come in and say that they screwed up . . . Than don't keep us updated. . . just seemed like a troll thing to some of us . . . not saying you are but as i work with customers everyday I know sometimes it takes time to get problems fixed. . . just try and keep us updated. . .

 

[MagnumHD]

Thanks! I am confused however:huh: , you were happy with us so you got a Sea Quest Balance BCD for yourself. I don't see the connection...

Glad you are enjoying the Oceanic product you have.

Best,

Chris

Well, aren't I embarrassed. You're right - but I DID get the GF all Oceanic and I love my new DCs.

 

[cerich]

Well, aren't I embarrassed. You're right - but I DID get the GF all Oceanic and I love my new DCs.

Thanks, we all know when they are our girlfriend they get the best, sounds like a reasonable sacrifice

 

[Mafiaman]

Not trying to bash you dude it is just that we hear all this good stuff than u come in and say that they screwed up . . . Than don't keep us updated. . . just seemed like a troll thing to some of us . . .. . .

It seems the largest amount of you have gotten great service from Oceanic, A few of us have fallen thru the cracks. And I've noticed negative tones directed at people for speaking up.
As you've pointed out third-coast-dive did not up date us, However in all fainess neither has Oceanic as it pertains to his issue.
But third-caost-dive has been spot lighted, why not Oceanic?

As I've posted before, I like my Oceanic gear a great bit, And I also used this forum to get some attention to my issue.
I am confident that as much as Chris and the others at Oceanic appriciate the kind words from so many of you, they also welcome people to point things out to them, and give them the oppertunity to fix it. And allow them to in the future watch for these pot holes to keep from hitting them again thus improving on the great job they are all already doing.


Chris Carella

 

[diverdown247]

Well, I can honestly say that their awareness is pretty high when issues creep up. I spoke with Doug today about a (hopefully) minor issue with my VT3, just to make him aware of the minor blip on the radar. That way if it becomes a more prominant issue, he is already aware of the problem. Unfortunately, I was unable to reach a tech person for a little over an hour.

Hate to say it, but Doug didn't have to listen to my issue, but did so anyway. No "let me transfer you to our tech dept." or anything like that. Simply, listened to the minor issue of my logging less than 20 dives on the unit, then the battery alarm coming on and agreed with me on a resolution attempt and how to handle the issue if it truly is a problem with the unit.

So Doug, thanks for listening. That's the fastest way to calm a frustrated customer down.

 

[paulwall]

It seems the largest amount of you have gotten great service from Oceanic, A few of us have fallen thru the cracks. And I've noticed negative tones directed at people for speaking up.
As you've pointed out third-coast-dive did not up date us, However in all fainess neither has Oceanic as it pertains to his issue.
But third-caost-dive has been spot lighted, why not Oceanic?

As I've posted before, I like my Oceanic gear a great bit, And I also used this forum to get some attention to my issue.
I am confident that as much as Chris and the others at Oceanic appriciate the kind words from so many of you, they also welcome people to point things out to them, and give them the oppertunity to fix it. And allow them to in the future watch for these pot holes to keep from hitting them again thus improving on the great job they are all already doing.


Chris Carella

Crap, the thread started on a Thursday, it's Tuesday,now. Give the process a couple of business days, at least.

 

[Mafiaman]

Crap, the thread started on a Thursday, it's Tuesday,now. Give the process a couple of business days, at least.

It is clear you missed my whole point, But yes exactly!, So why come down on Third-coast-diver for not posting any thing and not Oceanic? That was my point.
And that people should not be brow beat for using this media as a means to a resolution if possible.
I am sure it was one of the things Oceanic considered when they volunteered to have a forum.