LOL.
I had no idea what is 9-5 job!!! I had never ever worked for anyone with inferior academic qualification than I.
Customers is NOT always right. PERIOD.
It's an expression, a figure of speech. It contains several subtle points that those who have never run a successful business fail to understand.
Of course a customer is not always right. It's about understanding their needs and trying to meet those needs, and if you can't, take a moment to explain why, so perhaps they will understand, not be put off, and they'll continue to patronize your business and refer others.
Any business has the right to turn away customers. Those who say so on this thread are stating the obvious and not offering anything of value to the discussion. What's also obvious is the right of the customer to take their business elsewhere and share their negative experiences on social media which will certainly affect a business thst is very customer service oriented and works on razor thin margins. Almost every dive charter practically begs for a positive review as they head back to the dock, because they're all competing for the same diminishing pool of customers. Another expression is that it's much easier to lose a bunch of customers than gain a new one. Another is that empty seats can't be filled after the plane takes off.
This past week a dive Op didn't get my $600 AUD and never will. They didn't fill their boat thst day (I checked the schedule). They won't see money from anyone I might have sent their way or who is made aware of their poor customer service from my 1 star reviews on multiple sites.2 other dive charters in the same region permitted solo diving. They will continue to get my money, referrals and 5 star reviews.
If you have a restrictive policy especially one thst differs from your competitors then at least take a moment to explain why it's in place. As was done by one member on this thread.
Is it because of insurance rules? Did you personally witness a fatality thst has caused you to implement this policy? Is it against local law? Do you have an anxiety disorder that makes you extremely risk averse?
As opposed to "No Way Full Stop!" which is simply a rude and inconsiderate brush off that makes it clear the person saying it is giving the choice between their way and the highway because it's their boat or their guided dive and there's nothing to talk about so sit down and STFU or go elsewhere.
@steinbil I don't care if it's John Chattertom or Donald Trump uttering that useless & condescending phrase ("who do you think you are making such a stupid request!"), my response would be the same. Especially when they keep saying it over and over like a parrot.