Communications Issues with Blue Angel?

[Ron Lee]

I think I am having the same problem. I find a flight time and price that works, then try to see if I can book the same time at the BA. I didn't hear back and then that flight is no longer available.

Book the flight first...maybe hotel too. Then worry about the diving. I would not wait a week to buy airfare because I could not reach my dive op. Of course I know how to use a telephone and get an answer in minutes.

 

[Firefyter]

I apologize for the issue you are having. We have recently changed our website blueangelresort.com, and all email is now being done through the official address info@blueangelresort.com, rather than Jeanie's email address ending with @fidmail.com. We do have a person who has been hired to monitor and respond to our email requests. Please let me know which address you were sending to, and I will try to find out where the problem lays. In the mean time, please feel free to send your request to me at blueangeltraining@gmail.com and I will help you make your reservation.

Again, sorry for the confusion, and I look forward to seeing you at Blue Angel.

I am aware of Jeanie leaving, and I did use the new email address. I'll give it another shot, and if doesn't work I'll try you directly. Thanks a lot.

hello Thomas.

this is Eva from Blue Angel. I think maybe the problem might be that you emailed jeanie at her email. Unfortunately Jeanie always used her email address bluangelfidmail.com and chose to keep that email.. but she does not forwards guest email from there or i think even check it now. If you are trying to communicate with us using that email, we will not know to email you back,.

We have many ways for guests to keep in touch and seeing what we are up to.

If you would like to book with us you can directly email us at info@blueangelresort.com

As I said above, I used the new email address. I wonder if maybe I got caught up in the spam filter? I use gmail and have never had the problem before, but it's always possible.....

Our webpage is blueangelresort.com

I tried that, too. No response.

you can also follow us on our facebook Blue Angel Resort group page or on twitter.

I am a member of the FB Group, but did not try there.

I hope this helps. I am so sorry you didnt have success getting ahold of us, we tried to post in a few places to use the info@blueangelresort.com email address but I am sure more than a few people may have missed the posts. Also, i have checked my naughty list and I dont have a Thomas on it, so you are safe .....so far... ho ho ho.

Eva Kristine
and the
Blue Angel Team

This helps immensely. As I said, I emailed the correct address, but could have been caught up in the spam filter or some such. It happens despite our best efforts. I'll try it again, and if it doesn't work I'll try Matt's email.

I've already booked my room there and airfare through Orbitz, I just need to make sure I have space on the boat.

I'm really glad I'm not on the naughty list. I've been diving with BA for 8 years now and I love everyone there. I'd really hate to find out that I'm the new black sheep of the family

Thank you so much for your response here, and I'll see you soon

 

[Firefyter]

I think I am having the same problem. I find a flight time and price that works, then try to see if I can book the same time at the BA. I didn't hear back and then that flight is no longer available.
I really need to get back to the BA, hopefully the latter part of May or first part of June.
I miss the "Blue Angel Team"

Book the flight first...maybe hotel too. Then worry about the diving. I would not wait a week to buy airfare because I could not reach my dive op. Of course I know how to use a telephone and get an answer in minutes.

I finally did just that, booked both through Orbitz and kept trying to make contact. I know how to use a phone pretty well, too. My issue comes when I don't know how to communicate properly with the people I am calling. Entirely my fault, but an issue nonetheless. Their English is waaaaaay better than my Espanol, but there are still sometimes translation issues. If I can't talk to them face to face, I prefer electronic communications with people who can understand Texan :cool2:

At any rate, problem solved. I'll be there 05/31-06/07

 

[Tunaman68]

I'm headed there in a few days.....staying and diving with Blue Angel.

Had a bit of problem getting in touch by email for a few weeks after Jeanie left, but I seem to be back in their good books again.

Did I mention I'll be in Cozumel in a few days?

You suck. But I love you anyway! Have fun guys, tell everyone hello!

 

[needfish]

Good morning, my friend if the email have some problems , please you can contact by phone for the dive shop is (52) 987 8721631 there martin and pony can help you or you can call at the hotel (52)987 87 2 0819 in this one andrea or huitzui can help you.sorry for this issue but we are to help you. please contact us.

 

[Firefyter]

Good morning, my friend if the email have some problems , please you can contact by phone for the dive shop is (52) 987 8721631 there martin and pony can help you or you can call at the hotel (52)987 87 2 0819 in this one andrea or huitzui can help you.sorry for this issue but we are to help you. please contact us.

Thank you for the response. My issue has been taken care of very well. My trip is now booked and paid for.

Muchas gracias por su oferta para ayudar a

Hasta pronto,

Thomas

 

[pjhansman]

You suck. But I love you anyway! Have fun guys, tell everyone hello!

We really have to get our schedules aligned.....we seem to be about 4 months off but in the same spots.

Maybe next year, if you can afford both diving and tuition payments

 

[Sideways]

I had the same issue booking my upcoming trip in May. It took me 3 attempts to get a response before finally getting one. In that time frame my airfare for 2 went up by $150 per person. If I would have known that would happen I would have bit the bullet and paid for the phone call. I was also disappointed to hear that the inclusive "dive day lunches" have disappeared since we were last there 3 months ago. Not sure about the 1 included dinner, but I'm guessing it's gone too. Someone mentioned booking air first, I've always booked far enough out to do it the opposite way. I like too book hotel first, especially in this instance. I love the BA!! Even with this incident, It's still a top notch resort that Eva runs Can't wait for May!!!!

 

[Ron Lee]

Sideways, my point is that diving is closer to a certainty compared to airfare...as you admit. I can stay at many hotels.

How much does a 5 - 10 minute phone call to Cozumel cost? A dollar?

 

[Sideways]

Not sure Ron, Last time I called my Timeshare in Cabo (which is closer than Coz) it cost me an insane amount of money for a few mins. I Figured regular old email would be adequate. In hindsight, knowing what I know now.... next time I'll waste $10-20 for the phone call to save $300 in airfare...LOL.