Wilsway works on a 6 pack boat that is more than just a ride to and from the reef. They load and unload your gear. They have a DM in the water on every dive. They do not set a time to be back on the boat, so if you bring 130's you can dive as long as you want.
I know what boat she works on - it's my favorite charter on the east coast, and I was on it this past weekend. Like I said, I wasn't attempting to challenge her statement, I just thought - especially with some of the new divers viewing and participating in this thread, that it might be a good idea to categorize some of the services that DMs do as standard (minimum?), beyond standard, and "gold star".
As to the ones mentioned in your post:
They load and unload your gear
There was someone on the boat to hand our gear to, but it looked like everyone going out on the charter kind of pitched in. Maybe we didn't have to, but we didn't mind, and no one made us feel as though we weren't suppposed to. Based on my experience, this isn't any different from any charter we've been on from Jupiter to Pompano beach.
They have a DM in the water on every dive.
This is nice, but since Boynton is all about drift diving (granted - unless you tie off to a wreck), it's not that big of a deal (for me) to have someone in our group carry a flag - which is the standard practice on the boat I used for years that operates out of the same marina. But this is a big plus for a couple of other reasons; if you're dropped at any location that requires more than just drifting alongside the ledge it's awfully handy to have someone that knows which way to go to see the best of what there is to see at the site, and if you have any unexpected issues while underwater and you're not very experienced, it's good to have someone that can help you fix the problem and who knows whether that particular problem is one that you need to end the dive for.
They do not set a time to be back on the boat, so if you bring 130's you can dive as long as you want
To me, this is a biggie. I don't usually bring a big enough bottle/manage my air consumption to the point that it comes into play, but the biggest complaint I have with the operators I've used at a marina a few miles north of this one is their predetermined (and short!) dive profiles.
Sorry if I'm hijacking the thread into a different area, but like I said, I think (hope) that it may help some of the newer members of the dive community get a feel for what's expected, so that when they do receive superior service they'll know it and (getting back to the original subject of the thread) compensate the staff accordingly.