Zoop Novo Download issues

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What version of Mac OS is running on your wife’s Mac? If Mojave or earlier, the 32 vs 64 bit conclusion may have some merit. If Catalina or later, that conclusion doesn’t make sense. Mojave was the last version that could run 32 bit. From Catalina on, the Macs are 64 bit only.
She is running Monterey 12.2.1
 

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