Zoop Novo Download issues

[Yakman58]

I have a Zoop Novo that is being funky with the dive log download process. It worked beautifully on my old Lenovo (2016) running Windows 8 with the Windows 10 upgrade. I now own a new Lenovo that runs Windows 10. I have downloaded, then uninstalled and re-downloaded Suunto's DM5 program 3 times. The computer senses the cable being plugged in. The Zoop Novo indicates "data transfer". But the download process absolutely fails to start. When I look at file Explorer, it does not indicate that anything is plugged into the USB port. I tried the process on my wife's MAC and it worked beautifully. Download automatically kicked in with no input from me. Fresh battery in the Zoop Novo, by the way.

When I created a backup file with my wife's computer, the DM5 program on my computer was able to pull in the backup file and populate all dive info on the Zoop.

Thoughts?

 

[0utrageousfun]

Are you particularly dead set on using DM5? If not, give Subsurface a try. I run a Vyper Novo primary/Zoop Novo secondary and much prefer Subsurface.

 

[Yakman58]

I saw Subsurface mentioned when googling the problem. I don't have any experience with it. What's driving me crazy is that I have a new computer that is absolutely not talking to the Zoop for no apparent reason. I will take a look at Subsurface at some point, but want to get the DM5 interface working properly before I go to a different software program.

 

[GreggS]

For yor own sanity, get rid of DM5 and download Subsurface or any number of other 3rd party dive log programs as fast as you can. DM5 is a horrible piece of software and causes all manner of problems.

You can (will) thank us later.

 

[Yakman58]

For yor own sanity, get rid of DM5 and download Subsurface or any number of other 3rd party dive log programs as fast as you can. DM5 is a horrible piece of software and causes all manner of problems.

You can (will) thank us later.

Duly Noted.

 

[Yakman58]

Tried to install and run Subsurface. It installed and ran, but absolutely cannot download from the dive computer. Keeps pointing to an error in the USB driver from Suunto.

 

[GreggS]

Tried to install and run Subsurface. It installed and ran, but absolutely cannot download from the dive computer. Keeps pointing to an error in the USB driver from Suunto.

I recently had the same problem on a Windows 10 computer I recently "revived." Can't remember exactly what I googled but it was something like Subsurface Windows 10 drivers for Suunto dive computers. Didn't take long to find what I needed and got it going in short order.

 

[Yakman58]

I recently had the same problem on a Windows 10 computer I recently "revived." Can't remember exactly what I googled but it was something like Subsurface Windows 10 drivers for Suunto dive computers. Didn't take long to find what I needed and got it going in short order.

Interesting.....

Thanks!

 

[Yakman58]

For the good of the order:

Spent about 2 weeks chasing this issue with a Zoop Novo with Suunto and my computer shop.

This is the answer from my computer shop who troubleshot the issue with Lenovo Premium Support consultation

My wife's 3 year old Mac: Works great
My old (2015) Lenovo with windows 32/64 bit processor: works great.
The computer shop's 2 - 3 year old Lenovo with 32/64 bit processor: Works great
My 2021 Lenovo running 64 bit processor Windows 10: Zilch

Their conclusion: The Suunto supplied USB driver (2014) is outdated and will not work with a 64 bit processor.

I have supplied this info to Sunnto... crickets.

 

[dmaziuk]

Supporting 32-Bit I/O in your 64-Bit Driver - Windows drivers

Supporting 32-Bit I/O in Your 64-Bit Driver

docs.microsoft.com

IOW you're SOL until Suunto fixes their Piece Of Software -- assuming of course you're correct and it's the 64 vs 32-bit driver problem. Different lose10 builds have been known to drop and add various driver support without notice, so there's that.