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worst online retailer with which i've ever had the displeasure of dealing.

Discussion in 'Dive Right in Scuba' started by smarino7, Oct 8, 2014.

  1. knotical

    knotical perpetual student

    # of Dives: 1,000 - 2,499
    Location: Ka'u
  2. MaxE

    MaxE DIR Practitioner

    While it may not be the case everywhere this person is posting, it seems like the old adage of the only bad press is no press applies here. If I did my know better I might think DRIS posted this, I don't think they could have gotten better press here. One bad review followed by 8 pages of glowing testimonials. I believe if someone stumbles on the review before a purchase they won't bother to read through all 8+ pages they will quickly get a clear picture of what the consensus of this retailer is. I'm not an employee or even a customer but I will absolutely consider purchasing from them in the future.
    Dive Right In Scuba likes this.
  3. diver 85

    diver 85 Solo Diver

    # of Dives: 1,000 - 2,499
    Location: SW Louisiana
    ......................you need to, they're 'OK'...........
    Dive Right In Scuba likes this.
  4. Craig66

    Craig66 Manta Ray

    # of Dives: 500 - 999
    Location: New Jersey
    Just posted my review on yelp.

    Sent from my iPod touch using Tapatalk
    Dive Right In Scuba and gypsyjim like this.
  5. dmoore19

    dmoore19 Denizen of the PUB ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Frozen He**, Stay Away!
    I bought from them once, all went well.
    Dive Right In Scuba likes this.
  6. gypsyjim

    gypsyjim I have an alibi ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: capital region of New York
    Dive Right In Scuba likes this.
  7. BugHunterNY

    BugHunterNY Nassau Grouper

    # of Dives: 500 - 999
    Location: NYC
    So I live in New York City, my office is 3 blocks from LeisurePro's showroom. This makes me a staple during many lunch hours in their shop. They all know me, and if my wife knew how much I spend there, well, there would be problems. Having said all this, next time I need something I'm going to try DRIS. I'm loyal to LP, but I want to show support for a shop that so many people go to the mats for. I think it's great how many people are supporting DRIS. We all may bash each other beyond reason sometimes (mostly in good humor) - but I think this proves how close divers and their gear are. Don't mess with our drug dealers...I mean gear shops. :)

    Sent from my iPad using Tapatalk
    Dive Right In Scuba likes this.
  8. MaxE

    MaxE DIR Practitioner

    I absolutly will, unless they tell me they're Packers fans. (DRIS feel free to reply in a PM, I don't want to cost you business from that state to the north of you.)
    Dive Right In Scuba likes this.
  9. antattack

    antattack Divemaster

    # of Dives: 200 - 499
    Location: Santa Cruz, California, United States
    Another note from a satisfied, repeat customer of DRIS. They've served me well over the years.
    Dive Right In Scuba likes this.
  10. Dive Right In Scuba

    Dive Right In Scuba ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 500 - 999
    Location: Plainfield, Illinois, United States
    Thanks for ALL of the support guys! If you know me, or any of my employees, you know we work REALLY hard for our customers and HATE to fail in someones eyes like this. Even with all these glowing reviews, which REALLY help us to know we are doing things right, something in this thread still pains me....the first post. We really do strive to give everything we can to everyone(online customers, instore customers, repairs, our dive boats, our students, our instructors, our manufacturers, etc), and it sucks when we fail...regardless of how the situation evolved. It's a shame it turned out this way, but it is still the way I would play it out today based on all the info we knew/know.

    What can ya do....refocus our attention on the next customer and give them the WOW service they deserve and the excitement that should be paired with our sport!

    Thanks for the comments here and on Yelp. Myself and my staff REALLY appreciate it. We work hard for our divers and dive community everyday, and seeing all these comments make all the day to day headaches worthwhile!

    As for fraud...

    Since this thread was created:

    We have had 14 attempted fraudulent orders. Most never make it past round one auto filters as they are obvious, others get caught later. You should see some of the Photo IDs we get from people that are completely photoshopped and fake. It's pretty funny sometimes. I would love to share some of them, but I don't want the lurking thieves to get smart. There stupidity is what we prey on to catch them and sniff them out. These aren't the typical ones like Lapenta talked about, those are just a joke. Most of these that get past the autoflags are pretty sophisticated and require some care to figure out.

    One check we USED to do, which was bullet proof...We would run a small charge on someones account, a random charge on their card (before the transaction was ran). We would ask them to verify the charge by calling their bank or logging into their online bank. For about 3 years, this was flawless....as of about a year ago, it has not been working, and we have seen more and more people get thru it. Kinda strange what a crook can figure out. Somehow they either fooled the bank when the called in to check, hacked into a computer and stole the bank login info, are just lied to the bank when they did the charge back. When this did stop people, we would get calls all the time... "Who are you, and why did you run a charge for $12.67 on my account." After telling them, they realized their account was hacked, and only learned because of us. We saved people we never met thousands of dollars and headaches and they were always very appreciative.

    As someone said, WE are the only ones that lose in a situation like this. We lose the product, and the bank takes the money back. This is why we are very cautious. We apologize, but we have no choice. It wastes our time, money, and resources to do it, but certain orders have to have more attention.

    Thanks again for ALL of the kind words. It's rewarding to know that so many people think of a small dive shop in Illinois, in such high regard!

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