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worst online retailer with which i've ever had the displeasure of dealing.

Discussion in 'Dive Right in Scuba' started by smarino7, Oct 8, 2014.

  1. fbk

    fbk Barracuda

    # of Dives: I'm a Fish!
    Location: Western Australia
    Why stop at 8 pages... I too have had many flawless transactions with DRIS, from the other side of the world. Keep up the great work Mike and staff!
  2. boulderjohn

    boulderjohn Technical Instructor ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Boulder, CO
    I will join the parade, having been a satisfied customer many times over the years.
  3. driftwood

    driftwood Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: Central Texas
    DRIS, my LDS closed its doors yesterday. Your reg service rates are awesome! Looks like you got a new customer. Thanks to the op for introducing me to your company.
  4. SanDiegoSidemount

    SanDiegoSidemount DIR Practitioner

    # of Dives: 200 - 499
    Location: San Diego, CA
    Mike and DRIS are the best.

    I was extremely happy with the customer service Mike provided on the Whites Fusion suits I purchased for myself and my wife.

    Who buys a drysuit online? Well, you can from DRIS, because they will work with you to make sure it all fits right and you are satisfied. Mike personally and patiently tended to everything, including a few exchanges of pieces that weren't quite the right size, customizations to my wife's suit and more, until it all fit perfectly. Some of his replies to my emails would come at 1am Chicago time. Does the guy sleep?

    Oh hey, there it all is in the pic on the left. Suit, dry gloves, hood and more. Working great, keeping me warm and dry.

    I'm so happy to see this thread become a DRIS love fest. Woohoo!
  5. thoga00

    thoga00 Angel Fish

    # of Dives: 200 - 499
    Location: Oviedo, Fl
    DRIS rocks. Never had a problem. 'Nuff said.
    Dive Right In Scuba 2 likes this.
  6. Dive Right In Scuba 2

    Dive Right In Scuba 2 ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 1,000 - 2,499
    Location: Illinois
    I bought my first set of regulators many years ago from Mike, a set of HOGs that I still dive about 200 times a year. Somehow I ended up supplementing my teaching income working for him. Mike's a stand up guy, albeit demanding to do work for at times. :D
  7. MrChen

    MrChen Solo Diver

    # of Dives: 200 - 499
    Location: Stuart, Florida
    I've had nothing but positive experiences. Even when the order didn't go "perfectly", DRIS did a good job of accommodating.
  8. Satisfaction

    Satisfaction Garibaldi

    # of Dives: 100 - 199
    Location: Vermont
    DRIS is my goto online shop, I have been amazed at how helpful they have been especially if something is out of stock etc. As for the OP... I wouldn't wanna dive with that asshat.
    diver 85 likes this.
  9. tmorg

    tmorg Solo Diver

    # of Dives: 200 - 499
    Location: Illinois
    I had a dry suit zipper replaced by them. EXCELLENT JOB, They will continue
    to get my business for many years to come.

    CAPTAIN SINBAD Divemaster Candidate

    # of Dives: 200 - 499
    Location: Woodbridge VA
    My purchases from DRIS so far include:

    A drysuit
    Hollis Fins
    Chris Kohls books
    Crotch staps
    Spare valves for drysuits
    A whole bunch of accessories including mask defoggers, snaps and bolts etc etc etc.

    Never had any complaints and always had top notch service.

    In the end, no business wants to loose a sale. I am sure DRIS folks did all the best to accommodate the order as they are in the business for doing just that right? Making a sale! It is unfortunate that it did not work out for the OP but it must have been a very unusual situation. No business (specially dive retail) can survive if they started to pick and choose their customers.
    Dive Right In Scuba likes this.

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