fbk
Contributor
Why stop at 8 pages... I too have had many flawless transactions with DRIS, from the other side of the world. Keep up the great work Mike and staff!
worst online retailer with which i've ever had the displeasure of dealing.
- Thread starter smarino7
- Start date
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Why stop at 8 pages... I too have had many flawless transactions with DRIS, from the other side of the world. Keep up the great work Mike and staff!
I will join the parade, having been a satisfied customer many times over the years.
driftwood
Contributor
DRIS, my LDS closed its doors yesterday. Your reg service rates are awesome! Looks like you got a new customer. Thanks to the op for introducing me to your company.
SanDiegoSidemount
Contributor
Mike and DRIS are the best.
I was extremely happy with the customer service Mike provided on the Whites Fusion suits I purchased for myself and my wife.
Who buys a drysuit online? Well, you can from DRIS, because they will work with you to make sure it all fits right and you are satisfied. Mike personally and patiently tended to everything, including a few exchanges of pieces that weren't quite the right size, customizations to my wife's suit and more, until it all fit perfectly. Some of his replies to my emails would come at 1am Chicago time. Does the guy sleep?
Oh hey, there it all is in the pic on the left. Suit, dry gloves, hood and more. Working great, keeping me warm and dry.
I'm so happy to see this thread become a DRIS love fest. Woohoo!
I was extremely happy with the customer service Mike provided on the Whites Fusion suits I purchased for myself and my wife.
Who buys a drysuit online? Well, you can from DRIS, because they will work with you to make sure it all fits right and you are satisfied. Mike personally and patiently tended to everything, including a few exchanges of pieces that weren't quite the right size, customizations to my wife's suit and more, until it all fit perfectly. Some of his replies to my emails would come at 1am Chicago time. Does the guy sleep?
Oh hey, there it all is in the pic on the left. Suit, dry gloves, hood and more. Working great, keeping me warm and dry.
I'm so happy to see this thread become a DRIS love fest. Woohoo!
thoga00
Registered
DRIS rocks. Never had a problem. 'Nuff said.
I bought my first set of regulators many years ago from Mike, a set of HOGs that I still dive about 200 times a year. Somehow I ended up supplementing my teaching income working for him. Mike's a stand up guy, albeit demanding to do work for at times. 
I've had nothing but positive experiences. Even when the order didn't go "perfectly", DRIS did a good job of accommodating.
Satisfaction
New
DRIS is my goto online shop, I have been amazed at how helpful they have been especially if something is out of stock etc. As for the OP... I wouldn't wanna dive with that asshat.
CAPTAIN SINBAD
Contributor
My purchases from DRIS so far include:
A drysuit
Hollis Fins
Chris Kohls books
Crotch staps
Spare valves for drysuits
Masks
A whole bunch of accessories including mask defoggers, snaps and bolts etc etc etc.
Never had any complaints and always had top notch service.
In the end, no business wants to loose a sale. I am sure DRIS folks did all the best to accommodate the order as they are in the business for doing just that right? Making a sale! It is unfortunate that it did not work out for the OP but it must have been a very unusual situation. No business (specially dive retail) can survive if they started to pick and choose their customers.
A drysuit
Hollis Fins
Chris Kohls books
Crotch staps
Spare valves for drysuits
Masks
A whole bunch of accessories including mask defoggers, snaps and bolts etc etc etc.
Never had any complaints and always had top notch service.
In the end, no business wants to loose a sale. I am sure DRIS folks did all the best to accommodate the order as they are in the business for doing just that right? Making a sale! It is unfortunate that it did not work out for the OP but it must have been a very unusual situation. No business (specially dive retail) can survive if they started to pick and choose their customers.
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