Yeah, you'd think so. IME the algorithms are nowhere near that smart, but it's the people who take the cake.
Ours outsourced their security department to an external subcontractor who have the power to block my card, but have no access to my account details, nor are calling from a number associated with the bank. So when they call it's:
- We see a suspicious transaction on your card.
- What card?
- I can't tell you that.
- What transaction?
- I can't tell you that either.
- And I know you are not a scammer because?
- ...