trucker girl
Cupcake, Queen of Dorks
- Messages
- 2,300
- Reaction score
- 1
- # of dives
- 100 - 199
Getting the right person on the phone makes a HUGE difference- the problem is it usually takes a really long time to get to that person!
When I first switched to Sprint from Nextel, we left the phone with Nextel and just switched the wireless card to Sprint. The Nextel internet service was TERRIBLY slow. This was shortly after Sprint and Nextel started the whole "togetherness" thing. So they had a deal that if you had an existing Sprint phone but were adding a new Sprint data plan, you'd get the wireless card for free. I was on the phone for probably 2 hours all together- call backs, transfers, and the like- but FINALLY I got someone who got me the deal using my Nextel phone as the existing phone and crediting the Sprint data plan as a new plan, even though we'd already had a Nextel data plan. She got it for me free.
(and in case the evil Sprint gnomes are tracking this thread- we had to replace the free Sprint card when we replaced the lap top last December- new laptops don't use the old style card)
But it was really tiresome trying to get to the right person.
Same thing goes for cell phone companies, insurance companies, and banks in my experience!
When I first switched to Sprint from Nextel, we left the phone with Nextel and just switched the wireless card to Sprint. The Nextel internet service was TERRIBLY slow. This was shortly after Sprint and Nextel started the whole "togetherness" thing. So they had a deal that if you had an existing Sprint phone but were adding a new Sprint data plan, you'd get the wireless card for free. I was on the phone for probably 2 hours all together- call backs, transfers, and the like- but FINALLY I got someone who got me the deal using my Nextel phone as the existing phone and crediting the Sprint data plan as a new plan, even though we'd already had a Nextel data plan. She got it for me free.
(and in case the evil Sprint gnomes are tracking this thread- we had to replace the free Sprint card when we replaced the lap top last December- new laptops don't use the old style card)
But it was really tiresome trying to get to the right person.
Same thing goes for cell phone companies, insurance companies, and banks in my experience!
the part i hate most is that i loved my previous phone # but couldn't keep it. my vonage is also long distance to everyone.
It cost me a lot of time to do some very fast damage control and I got lucky. I kept calling the company for explanations and why did they release info over the phone without some evidence I had actually died. No apologies only that they will now request a death certificate. Finally, they got tired of my requests to speak with someone at the vice-president level or above and dropped me as a customer.
