pilot fish
Guest
- Messages
- 11,538
- Reaction score
- 6
- # of dives
- 200 - 499
Since the standard warranty is free it's nice to know it's there. Better to have it than not to have it.
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
cyklon_300:is over-emphasized.
In 26 years of diving and $14,000+ worth of gear, I've used a warranty zero times. The only piece that ever went back to the mfg was due to a recall.
Maybe if you buy cheap, low-end stuff it might be useful, but that's not what I buy.
wolf eel:...I guess we should all complain to the shops OWNERS and explain why you feel or how you feel they could improve. Maybe like the silters if explained in a proper way they might just make some changes. Or we could all just complain on the board and hope they read it.
adurso:Where do you folks who buy regs and bcs on line get them serviced? How do the warranties work on the stuff the manufacturer won't cover because it was sold on line?
Those who have mentioned the expectation of experts in a dive shop are correct. My son is a shop monkey in a local LDS and when he wanders out of the back carrying things customers will often quiz him as though he is an expert on equipment, foreign and domestic dive sites and so on....
Thats not so cool. All I ment was to light a fire under the owners to get them motivated to get better information thats all.Dive-aholic:Unless the shop OWNER is the problem. I know a shop where most of the employees are great and it's the owner that needs to focus. At that shop if you want something ordered or done, ask the employees, not the owner. :11:
Dive-aholic:I just bought a bunch of gear from ScubaToys and all of it is covered. The manufacturer will only not cover stuff sold by dealers that are not authorized to sell their stuff. You just need to make sure you're dealing with an authorized dealer or buying something that doesn't need the warranty.
As far as servicing, either send it back to the LDS you bought it from or bring it to a local one.
So for annual service on a BC or reg you would mail it back to the on line store? Aqua Lung and Suunto will not warranty anything sold on line so stores will not honor the warranty. Of course as you mentioned you may bring the item to an authorized dealer and claim it was a gift or something.....Suunto comes to mind because a person I know purchased a Suunto computer, at a good price, on line. The computer malfunctioned in some fashion and he brought it to a LDS and when asked where he had gotten it he told them on line. Suunto did repair it, but not as a warranty, I forget what it cost him, but it was not pretty...
adurso:So for annual service on a BC or reg you would mail it back to the on line store?
Aqua Lung and Suunto will not warranty anything sold on line so stores will not honor the warranty.
lairdb:Sure, why not? It's quicker, cheaper, and more dependable than the LDS.
That's their prerogative, as it's the informed buyer's prerogative to decide the warranty is worth less than the savings, or to decide to buy a more customer-friendly brand. (Your statements are only true for the U.S., incidentally, and in Suunto's case also only for dive instruments, but that's another matter.)
Dive-aholic:Unless the shop OWNER is the problem. I know a shop where most of the employees are great and it's the owner that needs to focus. At that shop if you want something ordered or done, ask the employees, not the owner. :11: