Greetings again ...
Got back from Belize at 1:00 AM today, and just now received a phone call from Joe Diver, or at least someone, maybe not Mr. Diver himself. They said they had issues with their Internet provider during the period when I submitted my complaint, which I'm sure could have happened durning the heavy Web traffic of pre-Christmas.
We had a good conversation about contact issues, customer service, and the like, and have agreed to resolve the problem outside of a credit card charge-back. They understand they need to do some work to streamline paths of communication on their site, and plan to do so. Sounds like they're coming from the right place in wanting to reduce problems in the future.
This forum proved to be of use to them in highlighting the different pros & cons people posted around the issue. 'Nuff said ... everybody is happy.
Got back from Belize at 1:00 AM today, and just now received a phone call from Joe Diver, or at least someone, maybe not Mr. Diver himself. They said they had issues with their Internet provider during the period when I submitted my complaint, which I'm sure could have happened durning the heavy Web traffic of pre-Christmas.
We had a good conversation about contact issues, customer service, and the like, and have agreed to resolve the problem outside of a credit card charge-back. They understand they need to do some work to streamline paths of communication on their site, and plan to do so. Sounds like they're coming from the right place in wanting to reduce problems in the future.
This forum proved to be of use to them in highlighting the different pros & cons people posted around the issue. 'Nuff said ... everybody is happy.