Veo 200 problem...EEP?

[down4fun]

I have a Veo 200 aprox 2 years old, with about 200 dives. I had not used it in 5 months and when I took it out and turned it on it went through the count down and then came up "EEP" and shuts off. The battery indicator shows a good battery. Anyone ever see this or know what it means. I can't find anything in the manual about this message.
thanks

 

[down4fun]

Just in case this happens to anyone else. I spoke with tech support and this is some sort of progammig mode from the factory and has to be sent back to them to reset it. I will say they were courteous and knowledgeable, a pleasure to deal with. So unfortunately the puter is in the mail to get fixed.

 

[TheTrickster]

Have you tried whipping out the battery and leaving it out for say 24hrs? It might reset itself?

 

[visibilityunlimited]

I personally think that since it hasn't seen you for 5 months, it didn't recognize you and you scared it and it fainted.

 

[down4fun]

I personally think that since it hasn't seen you for 5 months, it didn't recognize you and you scared it and it fainted.

LOL that may be true. And for both of our sakes I have vowed to never let that kind of separation happen again:shakehead .

 

[visibilityunlimited]

Just in case this happens to anyone else. I spoke with tech support and this is some sort of progammig mode from the factory and has to be sent back to them to reset it. I will say they were courteous and knowledgeable, a pleasure to deal with. So unfortunately the puter is in the mail to get fixed.

I wanted to throw a quick thank you your way for this information. I make all these notes in my service manuals to help troubleshoot for our customers. I figure that if I can help out with the little stuff, they can work on the big stuff like an earlier ship date on the datamask. I do agree that they are a pleasure to deal with.....which is a breath of fresh air these days.

 

[down4fun]

I don't often compliment companies, but I want to express just how pleased I was with Oceanic's service. I sent my Veo 200 back to them. When I had spoke to the tech on the phone I explained that the warranty had expired and he assured me that they would be able to swap it out with essentially a rebuilt Veo 200 for no cost. And that is exactly what they did. So, I once again have a working computer at no cost to me and the whole process took less than 2 weeks. It may not seem like a big thing, but to me it is enough to encourage me to buy Oceanic again when the time comes. Thanks Oceanic

 

[philmayer]

Yet another story about Oceanic's great service! I'm glad to hear they cleared it up so quickly.