I need some help guys...I am trying to install my v-planner program on my laptop. I have it on my desktop computer, ie, I installed it on my desktop computer and paid for it over a year ago. I sent an email to support awhile back and it sent my existing code and said to click on the link and save it to hard drive...which I did. Then it said to start the program??? The only thing I could think of doing is downloading the program on the laptop. That's the only way I could start the program from my laptop. After starting the program it said to bring up the registration screen. Then it instructed me to enter name and key details and press save. I have been around and around and tried everything and evidently am not understanding the instructions.
After I downloaded the program I opened it and somehow...I don't know how... found the registration area. Finally...I thought I had what I needed, so I typed in my key numbers...the existing ones I have when I first purchased the program (the one without the dashes if I am using the wrong terminology) and it said they didn't match. Then I found out the program had listed a different code (the one with the dashes). It sent me an email...now with the other code. So now I have 2 codes. That concerns me because I feel that now having 2 codes, it will screw things up. UGH!!!
So...can anyone help and tell me what I am doing wrong and how to get the program running on my laptop...without having to pay for it again. I know I don't have to. Any help will be greatly appreciated....
After I downloaded the program I opened it and somehow...I don't know how... found the registration area. Finally...I thought I had what I needed, so I typed in my key numbers...the existing ones I have when I first purchased the program (the one without the dashes if I am using the wrong terminology) and it said they didn't match. Then I found out the program had listed a different code (the one with the dashes). It sent me an email...now with the other code. So now I have 2 codes. That concerns me because I feel that now having 2 codes, it will screw things up. UGH!!!
So...can anyone help and tell me what I am doing wrong and how to get the program running on my laptop...without having to pay for it again. I know I don't have to. Any help will be greatly appreciated....