Another one in the camp of never flying United.
Had a liveaboard trip booked and the boat was leaving Sunday morning so we booked United to arrive Saturday. About three weeks before the trip I get a notice that my flight times had changed. My arrival flight had been “rescheduled “. Rescheduled to SUNDAY afternoon. A reschedule of 24 hours later.
I call and tell them that because they canceled my Saturday flight I would need a refund. They actually told me my flight was not canceled, it had been rescheduled. I said a 24 hour time change was considered as being rescheduled and they said yes. Eventually I got a full refund but I’ll never deal with them again as I had to go thru a full explanation of why I couldn’t arrive Sunday afternoon and had to explain what a liveaboard was.