Uemis SDA-- excellent customer support !

[mintaka]

After one year and about 90 dives my Uemis SDA mis-behaved after my last dive trip. I had originally purchased the unit from the online store in Switzerland (no US distributors at the time), so I called the company and was told I should send the unit to Switzerland in to be checked out. I sent it to them last Tuesday (8/17/10) and received it back on Monday (8/23/10)... less than a week turn around time, Colorado to Switzerland and back. Amazing ! Thanks Uemis

 

[ijdod]

I have a similar experience with Uemis. Of course, if would have been better if the unit hadn't failed at all, but it's good to know they're quick if something does happen.

 

[mintaka]

To be fair, I'm not quite sure it actually "failed". I transport the SDA in a plastic box which is a little tight and I think one of the switches was accidentally pressed on for my flight home which caused the SDA to totally discharge. It took a while to charge back up and did some weird things until it did. They (Uemis support) wanted to check it out just to be safe.