This thread caught my eye as I am currently an officer with the TSA and a semi-new diver. I've seen some positive remarks (Thanks ScubaSteve and LetterBoy) and some very negative ones... While I can't stick up for every single officer that works for us, I can say that the majority of us take our jobs very seriously and take pride in what we do. Contrary to popular belief, we are not all clueless nor "can't get a job elsewhere." I myself am a college student in my senior year studying criminal justice with a 3.6 gpa. Many other officers that work for us have degrees and past experience in security and the military.
Unfortunately just like any other organization (whether it be government or a private company) you have some bad seeds. The problem comes when passengers are forced to interact with these people. If you have a bad experience with your local cleaners, you have a choice to go elsewhere. You can stop interacting with them and cut off all ties. When it comes to the TSA, if you want to fly, you have no choice but to go through the screening eventually now and then running into these bad seeds. Unfortunately, these bad seeds are what get remembered and reported on. You don't hear about the officer that escorts the elderly individual through security personally because there are no skycaps around and that individual is going to miss their flight. You don't hear about the numerous firearms that are caught weekly across the nation at our checkpoints. You don't hear about the officer that always steps out of the line to personally help traveling parents with multiple children put their items through the x-ray while the parent tends to his or her children. The world seems to get caught up and focuses solely on the negative aspects and continue to dwell on them.
In a class I took last semester entitled "police process," we talked about the public's general opinion of local, state and federal police agencies. The question was asked if you had to put them in order from the best to the worst, how would you order them. In general, most people would order them with the best being federal, and the worst being local. Why? It is because of the interaction and intrusion into our daily lives. How many people have been personally affected by major federal agencies? I know I have never had interactions with nor do I see on the street every day the FBI, CIA, etc... But I do see my local police department constantly on the roads making me think twice before I roll through a red light, or accelerate my car. They interfere with my life. I took this and scenario we learned in class and applied it to federal agencies all together. Look at which ones interfere in your life the most and if you had to, most people would say the only interaction with a federal agency they have ever had would be with the TSA. While sometimes it may be an inconvenience, there is justification and reasoning behind what we do.
When it comes to the inconsistency that is thrown out to us constantly, my argument is this. Our policies and procedures truly are consistent nationwide. I can say this as having worked both for one of the largest airports in our country and for a smaller regional airport. The problems arise when it comes to the use of discretion. Think of it this way. If you were going down the road at 75 mph in a 65 zone, get pulled over and are only given a verbal warning, would you suddenly think that next time you were speeding it was ok? The TSA works the same way sometimes in what you can and cannot bring through the checkpoint. Sometimes when I give the the option to surrender their liquids (yes I do mean surrender, we never TAKE) passengers will say to me that they let me have it at such and such airport. I am not going disagree with the passenger and say that did not happen, but after I refuse to let them through with the same item they will think we are inconsistent. Just like the speed limit was always 65, the limit on the liquids is 3.4 oz. A law is a law. As for why the passenger may have made it through security the first time, I do not know for sure. Maybe leniency was shown, maybe it was never seen just like the speeder never encountering a speed trap (our security equipment is not perfect), maybe it was seen and overlooked by an experienced officer who weighed out the fact the he or she knows for sure that the item is not dangerous, and there is a line of passengers 100 feet long. People seem to dwell on these small petty inconveniences when in the grand scope of life, it is not a big deal. Is it really going to change your life that you surrendered that stick of deodorant?
While the TSA in it's early years may have been focused on every little pair of scissors that couldn't cut butter, the agency is focusing on what is really important. Nobody is going to take down a plane anymore with a swiss army knife, it will be with a IED or at least a firearm. This is what the TSA is focusing on. They are doing this with multiple layers of security, much of which the public does not even see, know about or recognize. The thing is we do live in America and with it comes a balance of those that are solely interested in our freedoms and those that are solely interested in our safety. We have to deal with passengers that scrutinize us on one side saying "why didn't they take my knitting needles, aren't they dangerous?" while on the other side there are passengers saying "you have no right to touch me or even look at me." There is a balance going on that will never please everybody.
To conclude, the best advice would be to have a positive attitude and comply with the rules set forth in the first place. If you go through security with a chip on your shoulder, don't expect the officers to treat you positively. Even the the most positive of us with the most positive of attitudes do not show respect to those who do not show it back to us. While it is true that there are those bad seeds that do work for the TSA and there is a chance you may encounter one of them, there is a greater chance you will encounter an officer who will show you the respect you deserve if you are willing to put your preconceived notions aside and work with instead of against the officer in front of you that is trying to keep you safe.