Trouble getting Atom computer to connect to transmitter...What am I doing wrong?

[fq1234]

I also placed this thread in the Oceanic area but I thought someone here might be able to help.

I recently purchased an Atom (the original, not 2.0) with the hoseless transmitter. I have gone through all the settings but can not get it to link with the DC.

I have the transmitter connected to the HP port with battery installed correctly. I have tried 3 different batteries. The tank is turned on.

I went through all of the settings. The receiver is ON. I believe the transmitter serial number is correct. On the side of the transmitter there is a 6 digit number followed by a 3 digit number. I'm using the first 6 digit number.

The transmitter icon does not appear on the watch in any mode.

When performing a battery check it says that transmitter 1 is not available. I have tried placing the watch at varying distances and angles to the transmitter.

Does the watch need to be in "Wet mode"? I wouldn't think so or you wouldn't be able to check the pressure out of the water before your dive.

Any ideas? I have read through the manual several times and can't find anything in there that helps.

All and any help will be greatly appreciated.

Thank you.

 

[fq1234]

I contacted Oceanic. I'm doing everything right. They said its probably a problem with the reciever or transmitter. I'm betting on the transmitter. I guess I'll have to send it in.

 

[joel3739]

A bubby of mine is have a challenge with his (original Atom) transmitter also. His watch will display an "OFF" message in the middle of the dive. At which point he is unable to received pressure readings from the transmitter. He has also tried replacing the batteries, but not luck. If you speak to Oceanic, could you let me know what the outcome is. I would be really interested in passing on the information.

thanks

Joel

 

[fq1234]

I emailed them through their site (www.oceanicworldwide.com) with my problem. They emailed me back about a day or two later with an RMA number. They said that they would fix it for free if I could provide a receipt showing that I bought it from an AUTHORIZED Oceanic dealer. If not, they want $70 to fix the transmitter, $165 for the computer, or $235 for both. Add $10 for shipping. If you end up paying for work, the work comes with a 1 year warranty.

I'm currently checking with my dealer to see if he is authorized or not.