There are just so many unknowns in all of this, even those of you on the boat may have missed something. Did the Capt. allow the gentleman to come up to the helm? Many Capts. do not, if this was the case on this boat, especially if they weren't outside the bridge yet, then it was not the Capt. who was belligerent, as this would be tantamount to someone climbing in your lap as you drive down the interstate.solensdotter:I fully agree, there are always two sides to a story, but as one of the divers who did dive on Saturday night, I have to admit that I was quite unhappy with the service received from both the shop (which, I acknowledge, I only heard about second hand) and the captain (which I witnessed first hand).
Group discounts are great, but they are given for a reason. A dive shop typically expects the group leader to handle the much of the paperwork and payment and expect the group to act as a cohesive unit. All this results in less work for the shop, which equals reduced costs allowing them to charge less. IMO, from the information in this thread and other sources, the group/group leader did not hold up their end of the bargain.
As I said, mistakes were made on both sides, cursing and confrontation are not acceptable actions in today's society. I think people should see as much of the truth as possible and it is not fair that those who made the first mistake come on here and attempt to harm this business.