Teric owners, have you required repair or replacement service?

Teric owners, have you required repair or replacemant service?

  • No

    Votes: 55 46.6%
  • Yes, repair

    Votes: 25 21.2%
  • Yes, replacement

    Votes: 14 11.9%
  • Yes, multiple repair and/or replacement

    Votes: 22 18.6%
  • Other, see post

    Votes: 2 1.7%

  • Total voters
    118

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scubadada

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There have been multiple threads discussing repair and/or replacement service for Shearwater Terics. Nearly always, repair and/or replacement service has been praised for responsiveness and speed.

As, generally, only problems are reported and discussed, the need for service or replacement may be overrepresented by posts on SB. I would like to be able to make an estimate of the frequency for which repair or replacement has been required for Teric owners on SB. The first four responses are meant to apply to a single computer. For instance, my Teric suffered a black screen failure, which was repaired. Shortly after it was returned, AI was lost, they assumed a bad antenna, and the computer was replaced. I checked reply #4, multiple repair and/or replacement.

If you have been unlucky, and have had problems with more than one Teric, check #5, and describe in your post.

Thanks for contributing
 

tursiops

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In right now for its second battery replacement. Problem (both times?) may have been caused by a faulty charger.
 

MargaritaMike

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I'm curious. What are you going to do with the data?

Cheers - M²
 
OP
scubadada

scubadada

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I'm curious. What are you going to do with the data?

Cheers - M²
Like many other scuba topics, I am curious, especially, because I have personal experience A tale of two services, Shearwater and Oceanic/Huish. I loved my 1st Teric, unfortunately, it required repair and then replacement after 100 dives. My second Teric worked perfectly for its 1st 6 dives. I'm hoping these are the first in a long string of perfect dives. I'm interested in how other divers have done with this, still, relatively new computer.
 

Esprise Me

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Is there a minimum number of dives or length of time since purchase below which you'd rather not have a potentially meaningless "no" cluttering your results? I've had just under 50 dives on mine and no problems so far, but then, it seems, neither did you at that point.
 

lexvil

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My first was replaced after 4 months, then it showed the same problem of quick discharge, I asked that it be repaired, battery and depth sensor were replaced, I have sense stopped using random flat chargers now only the Teric charger and a big phone power source or battery pack and only charge if it’s below 50%, off between uses, I get only an 8% drop after 2.5 hours dive time. I have two and both behave the same.
 
OP
scubadada

scubadada

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Is there a minimum number of dives or length of time since purchase below which you'd rather not have a potentially meaningless "no" cluttering your results? I've had just under 50 dives on mine and no problems so far, but then, it seems, neither did you at that point.
Thanks for the reply, I hadn't thought of that. For me it was 5 months/100 dives. Since I didn't specify, If you've dived the computer, go ahead and vote in the poll.
 

Jay

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Replaced by SW at their discretion for a minor issue. First Teric had good battery performance (5 days of diving), second one even better +1-2 more days.
 
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scubadada

scubadada

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I know there are far more Teric owners out there than the 2 dozen who have voted. Please consider adding your vote
 

Kamaros

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I'm on my third Teric. The first lasted one 2-dive day before developing a line of dead pixels. The second lasted a year and probably about 120 dives before it started logging 1000+ ft dives while charging. Might've also had some problem with its battery, because it used to run down to 40% battery after a day of diving. I only realized that was abnormal after comparing it to my current Teric.

Gotta hand it Shearwater for their customer service though. Both Terics were replaced free of charge (aside from shipping), and the replacements arrived before I even had the chance to ship the faulty units back.
 

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