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Stepping back from customer service on Scubaboard

Discussion in 'Deep 6 Gear' started by cerich, Jan 21, 2020.

  1. NIS1169

    NIS1169 DIR Practitioner

    # of Dives: 50 - 99
    Location: Yokosuka, Japan
    74
    28
    18
    Sorry to hear it, but totally understand and support you guys!
     
  2. Jay

    Jay Need to dive more!

    # of Dives: 100 - 199
    Location: Melbourne, OZ.
    994
    561
    93
    just my 2c; a complete step-back for a long time mayn't be best for customer service / biz generally.

    Perhaps that other thread serves as a good example of how a hundreds of posts invariably lead to a mess with frustration reigning supreme, whereas the intention of the vast majority of posters was simply to ask what they thought were relevant questions.

    Perhaps a better way forward is for a client/potential client to post a specific question, unambiguously in a new thread in your sub-forum, and they receive an answer and unless there's some newly discovered ambiguity in a short while you ask for the thread to be closed. That way your sub-forum has value, it's clean, clear, no mess .... and above all no frustration etc ... just an idea.
     
  3. Diver below 83

    Diver below 83 Regular of the Pub

    # of Dives: I'm a Fish!
    Location: SoFlo
    1,146
    671
    113
    Hate to see you go but completely understand why you are. Thank you for answering all our questions and taking the time to be responsive prior to this on the forums. One of the main things that attracted me to deep 6 in the first place was the fact you guys were always so helpful and responsive. I love your gear and will continue to support you guys as a company.
     
  4. drk5036

    drk5036 Barracuda

    # of Dives: 50 - 99
    Location: Sapporo, Japan
    422
    296
    63
    I don’t really understand. Did anyone in the thread actually say anything bad about the new computer, or just wanted proof that it does what they said it did? I don’t have a problem with “proving” the GF match what they say, I think it’s just doing due diligence? Also, how many computers has that thread sold? It’s been really successful!

    maybe the best idea is to hire someone who’s job it is to do customer service? I think having a presence on scubaboard is important, and D6 is loved here, so I’m not sure why you would want to change anything...
     
    NothingClever and Jay like this.
  5. saxman242

    saxman242 Manta Ray

    1,125
    777
    113
    I didn't read anything on the DC thread, so I missed what happened, but I will say that part of what has lead me to purchasing some of your products (fins and reg) has been your transparency and forum participation, so it'll be unfortunate to see you all take a step back.
     
  6. ScubaWithTurk

    ScubaWithTurk Bubble Blowing Buddha

    # of Dives: 200 - 499
    Location: Al Ain, Abu Dhabi, UAE
    930
    813
    93
    Well I guess you will just have to come back out here so I can pester you with all my Deep 6 questions.
     
  7. Pao

    Pao Manta Ray

    # of Dives: 200 - 499
    Location: Manila, Philippines
    1,008
    230
    63
    Good for you. I always believe in separating work and "play" as much as possible.
     
  8. RainPilot

    RainPilot OC/CCR Instructor Trainer Staff Member

    # of Dives: I just don't log dives
    Location: UAE
    4,155
    3,863
    69
    This is why we can't have nice things.
     
  9. ScubaWithTurk

    ScubaWithTurk Bubble Blowing Buddha

    # of Dives: 200 - 499
    Location: Al Ain, Abu Dhabi, UAE
    930
    813
    93
    we have nice things? Where are these nice things you speak of?? :poke:
     
  10. txgoose

    txgoose REEF Volunteer

    # of Dives: 100 - 199
    Location: Houston
    878
    774
    93
    I can’t imagine the fine line it is to walk between transparency and social engagement and public customer support. I am enjoying my Deep6 products and hope for continued successes and a long future in the scuba industry.
     

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