Stepping back from customer service on Scubaboard

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cerich

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Hi folks,

First of all, thank you.

We are taking a step back from customer service and product support participation in an open fashion here on Scubaboard. Unfortunately, they just get off track and are a magnet for people that are looking to sow FUD (Fear , Uncertainty and doubt) about our brand and our products.

Our desire and enjoyment of being open and transparent has become something that went from fun to being constantly contentious. Frankly, that's not who or what type of company we want to be. We're human, it's affecting us, and our ability to deliver the great customer service we want to offer.

We are always willing to talk with our customers, give advice, and discuss the type of stuff we used to be able to do on here, it will just have to be via another venue.

Our SB accounts will stay open, so you can PM myself or @LandonL anytime and we will get back to you. Other options include our website, support ticket system, email, facebook page, or give us a call.

Yours in diving,


Chris
 
Damn, well that sucks....completely understood though.
 
Hi folks,

First of all, thank you.

We are taking a step back from customer service and product support participation in an open fashion here on Scubaboard. Unfortunately, they just get off track and are a magnet for people that are looking to sow FUD (Fear , Uncertainty and doubt) about our brand and our products.

Our desire and enjoyment of being open and transparent has become something that went from fun to being constantly contentious. Frankly, that's not who or what type of company we want to be. We're human, and it's affecting us, and our ability to deliver the great customer service we want to offer.

We are always willing to talk with our customers, give advice, discuss the type of stuff we used to be able to on here, it will just have to be another venue.

Our SB accounts will stay open, so you can PM myself or @LandonL anytime and we will get back to you, our facebook page, or give us a call.

Yours in diving,


Chris
Completely understandable given the crap I saw being slung in the DC thread - but I do hate to see the trolls screw it up for the rest who found your presence here valuable!
 

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