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Stepping back from customer service on Scubaboard

Discussion in 'Deep 6 Gear' started by cerich, Jan 21, 2020.

  1. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
    6,696
    3,587
    113
    Hi folks,

    First of all, thank you.

    We are taking a step back from customer service and product support participation in an open fashion here on Scubaboard. Unfortunately, they just get off track and are a magnet for people that are looking to sow FUD (Fear , Uncertainty and doubt) about our brand and our products.

    Our desire and enjoyment of being open and transparent has become something that went from fun to being constantly contentious. Frankly, that's not who or what type of company we want to be. We're human, it's affecting us, and our ability to deliver the great customer service we want to offer.

    We are always willing to talk with our customers, give advice, and discuss the type of stuff we used to be able to do on here, it will just have to be via another venue.

    Our SB accounts will stay open, so you can PM myself or @LandonL anytime and we will get back to you. Other options include our website, support ticket system, email, facebook page, or give us a call.

    Yours in diving,


    Chris
     
    Kmart921, VsubT, rjack321 and 30 others like this.
  2. rhwestfall

    rhwestfall Solo Diver

    # of Dives: 200 - 499
    Location: "La Grande Ile"
    12,942
    12,082
    113
    :(
     
    LandonL likes this.
  3. lexvil

    lexvil Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: jamestown, ca.
    1,986
    1,486
    113
  4. rob.mwpropane

    rob.mwpropane Manta Ray

    582
    288
    63
    Damn, well that sucks....completely understood though.
     
    Hoyden, -JD-, RyanT and 2 others like this.
  5. Divingblueberry

    Divingblueberry Nassau Grouper

    # of Dives: 50 - 99
    Location: Montréal
    146
    121
    43
    Indeed !
     
    NothingClever, Dark Wolf and LandonL like this.
  6. Paul McCartney

    Paul McCartney Nassau Grouper

    # of Dives: 100 - 199
    Location: Waterloo, ON
    94
    70
    18
    I get it.
    Love your fins.
     
    NothingClever, Dark Wolf and LandonL like this.
  7. aviator8

    aviator8 Professional Photographer

    # of Dives: 25 - 49
    Location: Georgia
    882
    550
    93
    I can understand the sentiment. Have a beer, kick back, and don't let a vocal minority get to you.
     
  8. lexvil

    lexvil Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: jamestown, ca.
    1,986
    1,486
    113
    Hopefully this will be for only a short time.
     
    NothingClever and chillyinCanada like this.
  9. BenjaminF

    BenjaminF Photographer

    # of Dives: 200 - 499
    Location: Israel
    401
    171
    43
    Sorry to hear that the trolls got to you :rant:. Good luck for the future!
     
    chillyinCanada likes this.
  10. Joneill

    Joneill Loggerhead Turtle

    # of Dives: 100 - 199
    Location: New Jersey, USA
    1,555
    1,338
    113
    Completely understandable given the crap I saw being slung in the DC thread - but I do hate to see the trolls screw it up for the rest who found your presence here valuable!
     
    Catito, Newdiv, markmud and 9 others like this.

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