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Stepping back from customer service on Scubaboard

Discussion in 'Deep 6 Gear' started by cerich, Jan 21, 2020.

  1. Fastmarc

    Fastmarc Just drifting along...

    # of Dives: 200 - 499
    Location: Kingston, Jamaica
    1,532
    423
    83
    Based on what I saw in that thread, it's totally understandable.

    Maybe just reduce commenting unless it's questions in your sub-forum like I see of the one other brand that likes to engage their customers do. It was their customer service/engagement that finally convinced me to go with them and it is why I'll be buying from you. I'm sure I'm not the only one that this is the case.
    Engaging with the customer is good. Just maybe adjust how much, where and only when really needed.
     
  2. drk5036

    drk5036 Barracuda

    # of Dives: 50 - 99
    Location: Sapporo, Japan
    424
    296
    63
    Engaging with customers is good. Ignoring trolls so you can engage with customers is really good! Getting upset about legitimate potential customers not reading through 50 pages of thread and re-asking a question? Ehhhh....

    I mean it is what is. It’s the internet, it’s better not to take things so seriously. That changes a bit when you’re trying to run an online business; you have to put up with more annoying things, nature of the beast.
     
  3. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
    6,713
    3,609
    113
    Zero issues with answering legit questions that may have been buried and not seen.
     
  4. kmarks

    kmarks Divemaster

    # of Dives: 100 - 199
    Location:
    407
    323
    63
    Like others have said, I totally understand. I don't even run a business and I can't stand the way some people act on the internet. I've had to walk away from Scubaboard a couple of times for a little cooling off period of weeks or months.

    But, also like others have said, you and Landon being present on SB played a significant part in my decision to purchase my regs from you in 2018. Deep 6 regs are regularly touted here and I've been in the water with other divers who were very happy with them, so I knew I would be getting a good product, but also seeing you here and knowing that you are reachable gave me more confidence. It was also nice to get the feeling that I was buying from a person/group of people who take pride in what they do, and not some soulless corporation.

    Anyway, good luck in the future. I hope this decision works out as a net positive for you, and I'm glad to see you'll at least still be available by PM.
     
  5. martincohn

    martincohn Solo Diver

    # of Dives: I just don't log dives
    Location: USA
    346
    307
    63
    Deep6 makes damn good gear. If you don't want/like it don't buy it. How hard can it be.

    Me, I'll keep buying your gear and recommend anytime anyone asks.

    It's always the putzes that screw things up so we can't have nice things!
     
    markmud and chillyinCanada like this.
  6. Hoag

    Hoag Loggerhead Turtle

    # of Dives: 200 - 499
    Location: Ontario
    1,533
    1,166
    113
    It is regrettable that once again, the vocal minority has ruined it for the silent majority. While I understand your need to take a step back, it is unfortunate that it has come to this. I think that this thread shows that you do have a lot of support here on SB.
     
    BenjaminF, Newdiv, Lorenzoid and 4 others like this.
  7. markmud

    markmud Self Reliant Diver--On All Dives. ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: South Lebanon, Ohio
    1,316
    1,492
    113
    Hi Chris,

    I have enjoyed reading your posts and threads over the years. You are a reasonable and thoughtful person and I admire that. @LandonL has done a very good job of staying above the fray and staying on topic. You both have been honest about your involvement in the business.

    I am a fanboi for other products. For me, fanboi status for an inanimate object, company, or person is very thin. No object, person, or organization can be or will be perfect.

    Why do people think that someone who holds different opinions, or has different preferences for anything, are somehow casting aspersions against their Gods? These people need counseling.

    Most products are made with globally sourced parts. Your products may, or may not have more than another. As long as I know roughly what the content is, I am good with purchasing your products.

    Good Luck,
    m
     
    lexvil likes this.
  8. dlofting

    dlofting DIR Practitioner

    # of Dives: 200 - 499
    Location: Vancouver, BC, Canada
    507
    417
    63
    I like what I have of your products and will buy again from you, when needed.

    Maybe it is a good idea to back away for a while and, if you do come back, have a bit of a different (Q/A only ??) presence.
     
  9. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Largo, FL USA
    6,210
    3,386
    113
    Another sad day. I'll miss deep6.
     
    Hoag likes this.
  10. NothingClever

    NothingClever Barracuda

    # of Dives: 200 - 499
    Location: Red Sea and Atlantic Ocean
    475
    554
    93
    I’m impressed with how long you and Dr Lasseter lasted, navigating through the mess. I think it’s a testimony to your character and commitment. It’s unfortunate we couldn’t behave a little more pleasantly.
     
    ScubaWithTurk and Hoag like this.

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