reefvagabond
Contributor
That's interesting. That was not my experience at all with Meikon's customer service. Considering that we are half a world away and several time zones apart. I found the customer service was good. They weren't going to fix my issue, because I was out of warranty, but I was able to purchase a replacement part for a decent price, and it was shipped to me for free. The shipping cost alone from Hong Kong, could have potentially been more then the part itself.
My only issue in the entire process, was not a Meikon problem, but a ISC LAX or U.S. Customs issue. The part sat in Customs for five days before it was released to be delivered by the USPS.
I stand by my experience, they haven't had any interest in supporting their product. They've continually said they're looking into the problem for months and now just flat out ignore me when I follow up.