Support got back to me, basically completely useless.
They refuse to tell me why there is a problem with my C1 button (they seem very familiar with it since they instantly offered a solution with a rubber band, but no shipping to Bali where I am currently travelling...).
Same with the viewfinder, which is unusable because completely blurry. They want me to send the case to a service center - no explanations on the issue.
I got the suspicion that they sent me a half baked product, probably a beta or even an alpha, expecting to do hot fixes as we go. And I made the situation worse for myself because I planned on travelling just a few days after receiving it, which makes returns/receiving new parts impossible.
I'll see their final reply but for that price, it's totally unacceptable. I'm gonna contact my bank for a chargeback and I'm ready for legal actions against them if they're not happy with that.
If anyone wants to take a leap of faith with that garbage product, make sure you at least leave 3-4 weeks and unbox it very cleanly to be ready to send it back once you realise half of the functions are not working.
They refuse to tell me why there is a problem with my C1 button (they seem very familiar with it since they instantly offered a solution with a rubber band, but no shipping to Bali where I am currently travelling...).
Same with the viewfinder, which is unusable because completely blurry. They want me to send the case to a service center - no explanations on the issue.
I got the suspicion that they sent me a half baked product, probably a beta or even an alpha, expecting to do hot fixes as we go. And I made the situation worse for myself because I planned on travelling just a few days after receiving it, which makes returns/receiving new parts impossible.
I'll see their final reply but for that price, it's totally unacceptable. I'm gonna contact my bank for a chargeback and I'm ready for legal actions against them if they're not happy with that.
If anyone wants to take a leap of faith with that garbage product, make sure you at least leave 3-4 weeks and unbox it very cleanly to be ready to send it back once you realise half of the functions are not working.
