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SI tech drysuit silicone seal from DRIS

Discussion in 'Dive Right in Scuba' started by gentlegrunt, Jul 16, 2018.

  1. gentlegrunt

    gentlegrunt Angel Fish

    # of Dives: 50 - 99
    Location: boston
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    I am not saying they intentionally tried to deceive me or anything. I worked for a dive shop before and I always made sure that everything i sent out worths what they paid for. Your assurance means nothing to me and I only get what i paid for. I can send the old seal back if DRIS is paying for the shipping.
     
  2. gentlegrunt

    gentlegrunt Angel Fish

    # of Dives: 50 - 99
    Location: boston
    23
    0
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    If you read english, I think you can see my replies above containing a conversation screen shot with the customer service.
     
  3. gentlegrunt

    gentlegrunt Angel Fish

    # of Dives: 50 - 99
    Location: boston
    23
    0
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    I am new to the forum lol and will learn that.
     
  4. Jack Hammer

    Jack Hammer Solo Diver

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    DRIS is local, well I gotta drive 45 miles each way. I can verify I've seen lots of stuff there they buy in bulk that doesn't come in individual packaging. I get my (new) silicone seals from them that are in a bin with a few hundred other loose seals. Never had an issue.

    That said, not sure why some one with a legit concern would post that concern online before contacting the seller directly and giving them the opportunity to correct it? Regardless, glad it was resolved amicably.
     
  5. Dive Right In Scuba

    Dive Right In Scuba ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 500 - 999
    Location: Plainfield, Illinois, United States
    3,990
    706
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    Gentle, you claimed Kasia admitted it was used, I apologize that's how you read it, but that isn't what she typed. I read the conversation you had with her on live chat, and she didn't admit it was used. She only said we would send a new seal to ease your concerns. Which is awesome, and what we do for our customers. I'm not trying to bash you, because when someone's frustrated, they can take what someone types differently, but it was typed and easy for me to verify the conversation. I do take all conversations and issues seriously, no matter how big or small. We did send you a second seal to ease your concerns, and the original seal looks brand new from what we see in the pics.

    Gentle, I understand your still not happy with what I'm telling you, privately or publicly, or how we addressed this for you. And I'm sorry we didn't meet your expectations, a the same time, I did shoot a video of me opening a brand new 10 pack of seals, and showing the same exact marks you are concerned with and address in your pics. You said that 2 instructors agreed it was used, but I apologize, they might not have all the info at their disposal that I do. The seal you received was brand new, straight from Si Tech. I apologize if you still feel different about the situation, it's your right to feel that way. All I can do is continue to show and tell you and try to ease your concerns about your experience with us. I do understand you had a bad experience with a competitor and a drysuit, but don't let that taint all of us other dive shops as it wasn't us.



    I'm only posting this so others can see the video, as we don't ship used gear. Now, accidents can happen, and we always own them. My job is to figure out if something goes wrong, how we fix it. So, I take these types of issues very seriously, and look at all information to see what could have happened. Since you addressed it here, I wanted to bring back my findings to ease other potential customers concerns that read this.
     
    Jack Hammer, Dogbowl, Marie13 and 5 others like this.
  6. Doby45

    Doby45 Do I have something in my teeth?

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    *drops the mic*
     
  7. Lorenzoid

    Lorenzoid idling in neutral buoyancy

    # of Dives: 500 - 999
    Location: Atlanta, USA
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    Wow. I think I know why I have been patronizing DRIS lately for things I used to get from elsewhere.
     
  8. JohnN

    JohnN Solo Diver

    # of Dives: 200 - 499
    Location: Oar--eee---gun
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    Mike

    You rock !
     
  9. Marie13

    Marie13 Great Lakes Mermaid ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Great Lakes
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    It's rare I go elsewhere.
     
  10. Zef

    Zef Divemaster

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    You come across as one those customers that can never be satisfied...the type that when you tell a business you won't be back they wipe the sweat from their brow with a sigh of relief.

    Although LeisurePro is an online company, they advertise they have a showroom in Manhattan NY where customers can stop in to see their offerings in person. Perhaps the discounted suit you bought was tried on by multiple people in their showroom and one of them tore the neck seal...LeisurePro would not throw the suit in the garbage, they would replace the seal...they would not sell a suit like that at full price so they discount it....perhaps that was also the last one in that size. You got a discount price on a new suit with a professionally replaced seal and you scoffed at it and sent it back....then your wife had problems with the suit you finally bought and kept....but it is your LDS's fault that the neck seal did not fit her correctly and her suit leaked, not once but 8 times before you purchased a new seal, and you were not satisfied with that purchase either. SMH.

    Another thing...listed on the "about" page of the LeisurePro website...it states "Leisure Pro buyers travel the world to find the best products at the lowest prices possible." Perhaps they got were able to get a good deal on the D6 model from a European distributor or MAYBE you are just wrong about the D6 not being offered in the US....Here is a link to Waterproof's 2018 catalog from their US website:

    2018 WATERPROOF USA CATALOG (English)

    While the US website itself is not showing the D6 lite, the catalog listed on the US site lists it among the current products they offer. Waterproof is a Swedish company, perhaps that is why the tags on it didn't meet your expectations. If you had knowledge or believed that Waterproof did not market the D6 in the US then why did you buy it in the first place?

    #customers who are never satisfied.
    #nightmare customers.
    #unrealistic expectations.

    -Z
     

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