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Shearwater Teric or Perdix?

Discussion in 'Shearwater Research' started by Coconut Monkey, Mar 30, 2019.

Shearwater Teric vs Shearwater Perdix

  1. Shearwater Teric

    26 vote(s)
    29.9%
  2. Shearwater Perdix

    56 vote(s)
    64.4%
  3. Both of these do not suit you well

    5 vote(s)
    5.7%
  1. wetb4igetinthewater

    wetb4igetinthewater Instructor, Scuba

    # of Dives: 500 - 999
    Location: Seattle
    3,380
    1,626
    113
    Aeris A300 CS
     
  2. delacrue96

    delacrue96 Scuba Chixs Member

    # of Dives: 50 - 99
    Location: McLean, VA
    78
    37
    18
    Do not order from CountyComm. I ordered a Delrin Ultimate EDC Capsule (Waterproof) × 1
    $24.50 & they sent me an empty package. Bad business practice.
     
  3. Mike1967

    Mike1967 Manta Ray

    # of Dives: 50 - 99
    Location: Victoria, Australia
    694
    255
    63
    Yeah, then what?
     
  4. delacrue96

    delacrue96 Scuba Chixs Member

    # of Dives: 50 - 99
    Location: McLean, VA
    78
    37
    18
    You only get refund if you paid for shipping insurance through Route app. Then you have to file claim & wait for extended period of time. Very poor quality control in their shipping department.
     
  5. Mike1967

    Mike1967 Manta Ray

    # of Dives: 50 - 99
    Location: Victoria, Australia
    694
    255
    63
    Yes I mean what's happened? Did you get your money back? Another part sent out? Are you still waiting, or have you given up?
     
    FezUSA likes this.
  6. loosenit2

    loosenit2 Solo Diver

    411
    385
    63
    Looked at the company FAQs on returns (below), have to say that is a very industrial age return process in the internet age. Not at all a competitive business practice that would make me want to shop there.

    Return Policy:
    Satisfaction on every purchase is very important to us. You can return the item within ten days for a refund minus ten percent restocking fee & shipping cost. All non-defective returns, items must be in re-saleable condition. No exceptions. For all returns, please first contact us by email mike@countycomm.com for a RMA number. No return will be processed without a valid RMA number. Please include a copy of your receipt or packing list with your phone number with your returned items. All returns must be sent within 5 days after the RMA number is issued. Shipping and Handling fees are not refundable. Please pack the item in its original box with all the accessories and ship your item prepaid. Note: please insure the item accordingly. In any case, a return authorization number must be obtained before returning any items to us. The return authorization number must be clearly printed immediately beneath the "ship to" address.

    How soon will I get my refund?
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
     
  7. Manatee Diver

    Manatee Diver Manta Ray

    # of Dives: None - Not Certified
    Location: Tampa Bay, FL
    633
    337
    63
    Not everyone can be an internet juggernaut like Amazon that can absorb costs in an effort to dominate the market.
     
  8. FezUSA

    FezUSA Nassau Grouper

    # of Dives: 50 - 99
    Location: Hiram, OH, USA
    153
    80
    28
    I have purchased from CountyComm quite a lot over the last 10 years. They are certainly not Amazon, and the technology of their website and ordering process raises my IT eyebrows. However I have been happy with their overall service and customer service. They have some great items that can be hard to find elsewhere, and they have decent pricing. I have no hesitation ordering from them when navigating from their home page. And I also trust that if/when there's problems they will sort it out as they have done in the past.

    Campmor is another vendor I really like. 15-20 years ago you got a mailed newspaper quality 5x7 "catalogue" with line drawn images of the items. But they were last years models/colours and so the pricing was excellent. Their service was good too. They have improved greatly and have a decent website. Their service is still good, as is their pricing.

    In both cases you're looking at smaller vendors that are in a very competitive market for your hard earned money. I like doing business with the smaller ones where possible, especially if they have some unique items like CountyComm does. If they make mistakes you work with them and usually it is all good in the end. I even have the same or similar capsule!!
     
    Mike1967 and stuartv like this.
  9. delacrue96

    delacrue96 Scuba Chixs Member

    # of Dives: 50 - 99
    Location: McLean, VA
    78
    37
    18
    This is my first and only order so far. Having an empty package arrive should never have been my first experience with this company, CountyComm. Poor business practice.
     
  10. delacrue96

    delacrue96 Scuba Chixs Member

    # of Dives: 50 - 99
    Location: McLean, VA
    78
    37
    18
    The CountyComm return policy doesn't apply in my case because I received an empty package on my first order. Wow!
     

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