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Everyone hopes that their stuff doesn't need service. I have had some issues with my Shearwater Predator that were not necessarily the fault of the computer. Curt took very good care of me. I'm considering buying another computer as a backup and Shearwater is at the top of the list. I need to get the Petrel 2 instead of the Perdix so I can monitor the cells on my rebreather, but I dive with several people who are pleased with their Perdi. (That might be plural for Perdix)Hope I don't need service.....