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Shearwater live streaming update July 23

Discussion in 'Computers, Gauges, Watches & Analyzers' started by scubadada, Jul 20, 2020.

  1. Boston Breakwater

    Boston Breakwater "Outlaw." Solo Diver

    # of Dives: None - Not Certified
    Location: Brunswick, Georgia.
    522
    497
    Hello. I like the name. Just beginning research on the computer now.
    The Company apparently....likes birds of prey.




    Cheers.
     

    Attached Files:

  2. KenGordon

    KenGordon Rebreather Pilot

    3,932
    2,733
    The U.K. distributor of Shearwater had the Peregrine at £360 plus vat on Friday, £373 today. 615CAD is £358.

    I travel to Canada an the US fairly often and have never thought the savings worth having. The main benefit would be in a state with no sales tax, but then I am essentially smuggling unless I pay the VAT on the way in.
     
  3. DiveGearExpress

    DiveGearExpress Contributor

    199
    164
    We expect our regular shipment that includes several Shearwater product purchase orders including the one for the Peregrines to arrive on Wednesday 29th. That's assuming there aren't shipping delays and it doesn't snag in customs... which has happened several times recently due to large numbers of batteries in the cartons triggering bureaucratic delays. We are also seeing transport delays due to lack of commercial air cargo space. Our focus is on experienced sport and technical divers, thus the recreational nature of the Peregrine is not going to be as important to our customer base. So no rush... in the middle of a pandemic it's not like there is intense demand right now or a shortage of inventory. Because "Express" is part of our name, we try to avoid taking orders for product that we don't actually have available to ship immediately.

    Our normal process is not to post new product pages until it's in the warehouse and we have done our own photography. We don't usually do pre-orders unless requested by the vendor because more often than not some delay occurs and the customer is disappointed (or worse if they were counting on it for a dive trip.) We had started building a draft product page but it was not linked to the website, that's SOP as well. For a significant product, we don't just slap up a cut and paste of the superlative heavy but content light marketing hype. Our usual process is not to use the 'stock' photo and descriptions of significant products, but to do our own research and produce our own unique content. That's normally done behind the scenes but the product page is not linked to website navigation or sitemap until the draft of the product page has been reviewed and approved by the manufacturer.

    It takes the efforts of several people to do a good job of adding a product to the curated Dive Gear Express website once we have made the decision to carry it: Kennis or Joyce adds the SKU's and a brief description with pricing to the product databases and then places the PO. Sometimes we have a product sample and other times we have to wait until the product is received but Lisa usually builds a placeholder hero shot and navigation button graphics, plus perhaps a product spotlight banner graphic. Then Mark and Keith (plus sometimes Lisa and Joyce) come behind and start adding descriptive text, bullet points, safety warnings, FAQ items, and a tektip as appropriate. All of that usually goes through several iterations, and incorporates the manufacturer feedback about the product page. Plus in this case some other existing product descriptions and FAQ's, SEO and product search indexes need updating to add reference to the Peregrine. A new product subcategory also needed to be built. We didn't have an early production sample so Lisa will have wait to do her own product photography and video. Saffron and/or Joyce might need some product training since they usually take the lead on customer service. If it's an item we plan to service in house, Ian our lead tech will need to be involved early. It's also very typical for a new product that Kennis and Detron with the shipping team need to work out issues with barcoding, warehouse logistics, and pull/pack/ship procedures unique to the product (in the case of the Peregrine we need to record the serial numbers). Everything was proceeding as normal for the Peregrine early in the week, when the 'leak' if you wish to call it that occurred and the process came to a halt.

    There was no error or even 'honest mistake' on our part. Some creative individuals may have just guessed our website URL for the product (it's pretty obvious, plus Shearwater teased the name and some information has been in the FCC public database for months) then took it upon themselves to be a spoiler and publicly post information along with the unpublished deep-link to our website draft product page. The draft product page at that point contained some inaccurate information, several typos and actually had a large bold font note on it about not linking prior to the release date. But because the link was posted other than on our website, it triggered Google to index the page. Once we were made aware, I 404'd the page and we'll just keep it that way until we can ship product. As the quote mentioned... the leak didn't hurt the Peregrine product introduction for Shearwater in any way I can see, but put a full stop to our process and maybe hurt the feelings of a few small Shearwater dealers. It also wasn't an intentional 'leak' to tease interest, as is a common practice in retailing of electronics, although it certainly appears that was the net effect in this case.

    As the quote above points out, in this very difficult time for ALL dive retailers and dive equipment manufacturers in general, why would SRI punish ANYONE who wants to purchase their product from the consumers' preferred channel? Does that seem like the diver first practices of the Shearwater we know? Of course not.
     
  4. Manatee Diver

    Manatee Diver Stop throwing lettuce at me! ScubaBoard Supporter

    # of Dives: None - Not Certified
    Location: Tampa Bay, FL
    2,521
    2,478
    For Americans the savings can be pretty significant, particularly if you get it VAT free and then use it enough that CBP doesn't ask questions at the border. Like say making a stop in the UK and traveling on to the Red Sea. :D
     
  5. d^2b

    d^2b Worse diving through photography ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Canada
    223
    117
    Not to rub salt in the wound, but relying on people not guessing a URL is no security at all. If something is confidential, it should not be on a public facing server.
     
    Father, eleniel, whysocold and 2 others like this.
  6. hammet

    hammet Contributor

    # of Dives: 200 - 499
    Location: United States
    680
    612
    meh. who cares.
    I bought my teric from them when it came out plus lots of new gear (which I have yet to use because covid).
    Quick shipping, easy to use and informative website, quality products...
    I'll buy again from DGE in a second.
     
    Divin'Papaw and scrane like this.
  7. d^2b

    d^2b Worse diving through photography ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: Canada
    223
    117
    Oh sure. I didn't mean to suggest otherwise. But it's sometimes hard to let statements close to one's own expertise go, as we see all the time on SB :cool:
     
  8. Joneill

    Joneill ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: New Jersey, USA
    2,031
    1,923
    Good for you - but that does not excuse folks from not taking appropriate steps to adequately secure information that is considered confidential.

    If DGX knew folks could easily guess the URL as they stated above, then they should have taken steps to avoid that possibility. DGX was under the embargo - someone guessing a URL and getting the info is not - so the fact is that the leak is on DGX.

    I see many paragraphs of rationalization in their response. They should have just said - “apologies to SW - we will take steps to avoid this from happening again in the future”.
     
    Father and whysocold like this.
  9. Divin'Papaw

    Divin'Papaw Hoosier expat ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: South Florida
    1,922
    3,368
    scrane and OrcasC205 like this.
  10. Father

    Father Instructor, Scuba

    # of Dives: 500 - 999
    Location: Kwajalein Atoll, Marshall Islands
    355
    65
    FWIW, as an instructor, I make recommendations to students for equipment. I almost always send them to DGX despite their being neither "experienced" or "technical" divers. If it's something a new diver can use and benefit from, I steer them in your direction because I've always appreciated the service, prices, selection, and speed of DGX.

    So, even though your focus might not be recreational in nature, you're a great and reliable source for recreational equipment. I guess what I'm saying is, don't sell yourself or this computer so short.

    The Peregrine is perfectly fine as a technical diving computer. Why are some people being so dismissive of its capabilities? Because it doesn't have a feature that the gatekeepers and purists balked at before the Perdix AI was released?
    3 gasses was plenty for me and my buddies when we did a week of OC tec diving in Bikini. If the Peregrine was available a year ago I'd have bought it for that trip. Instead I borrowed someone else's Perdix as a backup for mine. I didn't buy another Perdix because I was waiting well over a year for Shearwater to release something new, whether it was a Perdix 2 or something else. I finally gave up waiting a couple months ago and bought a used Perdix AI. Sure enough... they rolled a new computer out shortly after... just like when I bought a Petrel and 2 months later the Petrel 2 came out with the compass. :(
     
    Dark Wolf likes this.

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