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With Poseidon, at least a few years ago, I had to show proof of their training in order to order parts. Now the problem is trying to find parts at a reasonable price.
Some dive shops do good service, others are really bad. A splash of silicone spray and $65 thank you very much. Servicing regs is hard to make money on for sure, especially when the owner doesn't like to take care of their gear. They will spend more per hour on non-life support equipment e.g. cars, than their regs. I have had a reg grossly under-perform at depth and it was no fun. (1st stage problem) So, yes I now do all my regs.
If you have proof of training you can order from them directly. If not, then DGX has parts available for sale.