Scott L
Contributor
Thankfully my LDS is a large Scubapro Platinum dealer. Never any problems...
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Thankfully my LDS is a large Scubapro Platinum dealer. Never any problems...
Wayward ... I wonder if that's because your name comes up as the original owner .... or because you didnt get the free service parts
Wayward Son
Contributor
nope. one reg was late enough that he "charged" me for parts on paper to get the warranty re-instated.
Zung
Contributor
Scott L
Contributor
Zung
Contributor
Times 5 (wife, kids, and a spare) and you start to feel the pain
Scott L
Contributor
I just learned that the shop was finally able to find proof of my purchase. It took a couple of weeks, but I am back in business again.
BTW, I own and use 7 regulators, so any help on the cost of servicing is a blessing.
kkapkin
New
I have owned my G250, MK20N and R190 more than 10 years now and serviced every year by the shop. Parts are on Scubapro, labor on me. I also have the plastic warranty cards for each component.
This year when I drop my reg for service, dive shop told me that Scupapro does not accept shops warranty verification and they require the shop to check the warranty database before they can order replacement parts. Guess what!! Most of the people here in Monterey, CA who had their regs registered and serviced every year like myself couldn't find our name or serial numbers in the warranty database. Dive shop is going nuts because Scubapro is not returning phone calls on time or responding to the inquiries to update the database with valid warranty cards, proof of purchase, etc. My proof of warraty and registration is SOLID, original Scubapro registration cards, purchase receipts, annual service receipts and all but my name is still is not on the database.
They also screwed me on the UWATEC battery replacement deal. I will never do any business with Scubapro anymore... and never recomend them...
This year when I drop my reg for service, dive shop told me that Scupapro does not accept shops warranty verification and they require the shop to check the warranty database before they can order replacement parts. Guess what!! Most of the people here in Monterey, CA who had their regs registered and serviced every year like myself couldn't find our name or serial numbers in the warranty database. Dive shop is going nuts because Scubapro is not returning phone calls on time or responding to the inquiries to update the database with valid warranty cards, proof of purchase, etc. My proof of warraty and registration is SOLID, original Scubapro registration cards, purchase receipts, annual service receipts and all but my name is still is not on the database.
They also screwed me on the UWATEC battery replacement deal. I will never do any business with Scubapro anymore... and never recomend them...
4 pages of pretty positive stuff about Scubapro. I am a fan as well.
But as for OP: No profile and first post is a complaint. I find it suspect.
He has not replied to questions. Methinks he may be residing beneath a bridge.
But as for OP: No profile and first post is a complaint. I find it suspect.
He has not replied to questions. Methinks he may be residing beneath a bridge.
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