I booked Sorido Bay, Raja Ampat, but unfortunately had to cancel (ten months before we were due to go). The cancellation policy on the website states 'Cancellations made 45 or more days prior to arrival will be refunded less a 25% per person service fee'. When I asked for my refund (I have paid 25% of the total booking which is 1085 euro) I was told that the 25% service fee was of the TOTAL booking amount, not any monies paid. Therefore, if you pay your 25% deposit and cancel before paying in full, you will receive NO REFUND at all.
When I first booked this trip, response to emails was immediate. When I advised them of my cancellation, I had to send three emails and wait three weeks for a reply. NOT IMPRESSED.
When I first booked this trip, response to emails was immediate. When I advised them of my cancellation, I had to send three emails and wait three weeks for a reply. NOT IMPRESSED.