divinh
Contributor
I can't say with certainty one way or the other, but I would definitely expect it to be included. I couldn't find mention of the hatch key on the Sherwood site - where did you see it? Also not mentioned in my 2018 dealer catalog. Looks like the item is discontinued for 2019. Same key is used for some of the wrist units, and some Aqualung and Oceanic items.
Where did you order it from, and was it new, reconditioned, or used? Maybe some of the box contents went astray. You should definitely reach out to them to get you the key. I don't find a Sherwood part # for it, but that doesn't mean it doesn't exist. They aren't great at providing a 100% comprehensive parts list. I know I can order the key from Aqualung if needed.
Six questions down...
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I got the Vision from LeisurePro, listed as new. The box wasn't sealed and there's no contents manifest.
Are you saying the Vision has been discontinued? I suspect it as such, but if I can use it and there are parts, I'm fine with it.