LoCz,
My husband and I went to Pro-Dive Florida back in April for our referral dives for our Open Water certification. As you can see, our experience with dive operators was obviously very limited but we were very impressed with the customer service focus. We were squeezing in the 2 days for our certification dives around a wedding. They were great, got us scheduled for the certification dives, explained in detail to us what we needed to bring, had an instructor lined up for us in advance. They were organized with their program and things went very smoothly. While we didn't complete our certification on that trip (newbie-itis hit us on day one), Pro-Dive was proactive in trying to help us complete the certification, offering to let us do an extra dive the following morning on their snorkeling boat trip, etc. When we came back for our scheduled Day Two of dives, they had an instructor assigned for just the 2 of us, who sat down and reviewed what had happened the day before. The instructor had us go over what we thought the problems were and how we could solve them, then he provided additional ideas for solving the problems. The instructor on Day 2 had also talked with the instructor we had on the first day, so he knew what obstacles we had faced. (Our Day 1 instructor continued with the other students who had been with us on Day 1). The instructor was focused on helping us have an enjoyable day of diving and helping us to successfully complete 2 dives on that day's trip. If we had been able to stay in Florida another day they were willing to let us have seats on the boat on the 3rd day, and an instructor, so we could complete the certification.
I know on our future trips to the Ft Lauderdale area, Pro-Dive will be the first dive operation we contact. Their customer service focus was top-notch.
tyki