I needed to clean out some inventory and sold an OlympusTG-6, with Olympus housing and Backscatter M52 Air lens to a diver in Hollywood, Florida. The sale was made via PayPal, andI even included some extra stuff just because. USPS tracking shows the package was delivered but the buyer claims it wasn't there. He claimed to have asked neighbors too but no package. He files a claim with PayPal saying never got it. I provided PayPal with the tracking information, and a document from USPS showing the GPS coordinates of the driver at the time the package was delivered. As PayPal was going to close the case in my favor, the buyer informs me that a neighbor, whom he hasn't met, had actually picked up the package on the day it was delivered and scared away a thief in the process. The neighbor had been out of town but was now back and called the buyer at work to let him know he had it. How the neighbor he doesn't know got his work number was never explained. The buyer did not inform PayPal he received the package, so PayPal left the dispute open and held onto my money for two more weeks.
On the day the lost package dispute was supposed to close the buyer makes a new dispute, stating there was a scratch on the air lens. He wanted $200 refunded for the scratch. The air lens was 5 years old and and I only paid $149.00 for it new. This went on for almost a month as the buyer began to become juvenile and antagonistic in his messages to me. I asked him on three separate occasions to return the camera and I would refund his money. Finally PayPal told him to return the camera or they would close the case. The buyer posted a USPS tracking number on PayPal which was had not USPS history and then sent me a box containing beach sand. I videoed opening the box because I did not trust him. I sent all this to PayPal and today received a message that they were closing the case in favor of the buyer. He keeps the camera and gets his money back. Oh, and PayPal charged me a $15.00 dispute fee on top of that. When I reached out to PayPal they said the case was closed and I could file with the local police if I wanted to. I'm currently reaching out to the Hollywood Florida PD to see if they would even file a case.
So PayPal sucks and I will never use them again when selling anything. In all the years Ive sold gear to other divers I've never had a problem either selling buying, guess it was bound to happen.
On the day the lost package dispute was supposed to close the buyer makes a new dispute, stating there was a scratch on the air lens. He wanted $200 refunded for the scratch. The air lens was 5 years old and and I only paid $149.00 for it new. This went on for almost a month as the buyer began to become juvenile and antagonistic in his messages to me. I asked him on three separate occasions to return the camera and I would refund his money. Finally PayPal told him to return the camera or they would close the case. The buyer posted a USPS tracking number on PayPal which was had not USPS history and then sent me a box containing beach sand. I videoed opening the box because I did not trust him. I sent all this to PayPal and today received a message that they were closing the case in favor of the buyer. He keeps the camera and gets his money back. Oh, and PayPal charged me a $15.00 dispute fee on top of that. When I reached out to PayPal they said the case was closed and I could file with the local police if I wanted to. I'm currently reaching out to the Hollywood Florida PD to see if they would even file a case.
So PayPal sucks and I will never use them again when selling anything. In all the years Ive sold gear to other divers I've never had a problem either selling buying, guess it was bound to happen.
