Random Dude
Contributor
Hi all,
I' recently bought an Orcatorch D520 as a backup light.
Immediate on my next dive trip (2 days after purchase) I'm having issues with it where, intermittently, the torch (roughly 1 out of 15 times) either doesn't turn on or flickers when it turns on.
Most of the times where I managed to replicate the issue was when both the torch and battery was cold (I.e. not yet warmed up) Have also tried switching batteries (I have around 8 or 9 Panasonic NCR18650Bs all of which had no issues with other torches including another D520) but the issue persists.
Went to the dealer where I bought the torch from and supplied them with 2 videos of the issue. They allegedly tested it by using the light "non stop" for a week long dive trip. They subsequently took one video of the light working properly, and concluded that it was because the official Orcatorch batteries were not used. No other inspection or test was done by them.
Now, my issue with their conclusion is that my other D520, and my buddy's 2 D520s and one D620 never had an issue with not using the official Orcatorch batteries (all said torches used Panasonic NCR18650Bs from the same supplier). When questioned, the dealer said that the difference was a "technical" matter that I wouldn't understand despite me asking them to explain more. Dealer also refused to escalate matter to Orcatorch as they concluded that there were "no issues".
My questions to the board are:
(a) Is it a known issue that Orcatorches won't work well with non-official batteries (cause I was initially considering purchasing a orcatorch D630 v.2.0 canister light, would reconsider if there's such a limitation)?
(b) Does the conclusion of the dealer make sense (as im considering to further check with Orcatorch to make sure the issues are not indicative of latent defects)?
*As an additional question, I'm quite disappointed with this purchase as me and my buddies have had quite positive experiences with Orcatorch since from 2018. I'm on the fence on whether to switch to other brands. As such, are there any other known issues with Orcatorch that I should take into account?
Would appreciate your views on the above. Thanks in advance!
@OrcaTorch
I' recently bought an Orcatorch D520 as a backup light.
Immediate on my next dive trip (2 days after purchase) I'm having issues with it where, intermittently, the torch (roughly 1 out of 15 times) either doesn't turn on or flickers when it turns on.
Most of the times where I managed to replicate the issue was when both the torch and battery was cold (I.e. not yet warmed up) Have also tried switching batteries (I have around 8 or 9 Panasonic NCR18650Bs all of which had no issues with other torches including another D520) but the issue persists.
Went to the dealer where I bought the torch from and supplied them with 2 videos of the issue. They allegedly tested it by using the light "non stop" for a week long dive trip. They subsequently took one video of the light working properly, and concluded that it was because the official Orcatorch batteries were not used. No other inspection or test was done by them.
Now, my issue with their conclusion is that my other D520, and my buddy's 2 D520s and one D620 never had an issue with not using the official Orcatorch batteries (all said torches used Panasonic NCR18650Bs from the same supplier). When questioned, the dealer said that the difference was a "technical" matter that I wouldn't understand despite me asking them to explain more. Dealer also refused to escalate matter to Orcatorch as they concluded that there were "no issues".
My questions to the board are:
(a) Is it a known issue that Orcatorches won't work well with non-official batteries (cause I was initially considering purchasing a orcatorch D630 v.2.0 canister light, would reconsider if there's such a limitation)?
(b) Does the conclusion of the dealer make sense (as im considering to further check with Orcatorch to make sure the issues are not indicative of latent defects)?
*As an additional question, I'm quite disappointed with this purchase as me and my buddies have had quite positive experiences with Orcatorch since from 2018. I'm on the fence on whether to switch to other brands. As such, are there any other known issues with Orcatorch that I should take into account?
Would appreciate your views on the above. Thanks in advance!
@OrcaTorch