johnschroeder
Registered
Hi all. First, I want to make it clear that I am in no way affiliated with Oceanic -- I own Oceanic gear and have used it since I get certified to dive in 2004. I am posting this to let you know that I feel this company offers great product support and is committed to customer care.
I have used an Oceanic VT Pro (hoseless) dive computer since 2004. I had only about 100 dives on it and had never changed the battery myself (I had my dive shop change it for me on a yearly basis). I went to Key Largo for a week of diving recently. While diving there I had to replace the battery in my VT Pro. I thought I had done this correctly, but it turned out that on the dive immediately after the battery switch my VT Pro flooded. I aborted that dive and surfaced, removed the battery, cleaned the battery compartment, let it dry, and replaced the battery again. It seemed to be performing well at the time so I decided to continue using it for subsequent dives.
When I mede my next dive, it flooded again. I aborted that dive also. I decided that I could not trust my VT Pro again so I and went to Divers Direct in Key Largo and bought a new computer (Oceanic Pro Plus, NOT hoseless)
When I got back home I called Oceanic to find out if I should consider sending the VT Pro to them to be checked out for possible repair. I was told that I could send it to them for a complete rebuild and repair, and that it would be returned to me in perfect working order. This out of warranty service would cost $160 plus $10 for shipping. I got an RA number and eventually sent it back to them for repair. When I got it back I was pleased to see they had replaced the case, replaced the "guts", and pressure checked it (did a "sample dive"). It looks brand new. They also changed the battery and "O" ring in the sending unit for no additional charge, although this was not requested. This is exceptional customer service, and I now have a great back-up computer in the event I ever have another issue with my computer. I am very happy with the outcome of this and thought it may be helpful to let other divers know that there is a company out there that will take care of you. Service and support like this is well beyond what I would have expected -- and is very much appreciated.
I have used an Oceanic VT Pro (hoseless) dive computer since 2004. I had only about 100 dives on it and had never changed the battery myself (I had my dive shop change it for me on a yearly basis). I went to Key Largo for a week of diving recently. While diving there I had to replace the battery in my VT Pro. I thought I had done this correctly, but it turned out that on the dive immediately after the battery switch my VT Pro flooded. I aborted that dive and surfaced, removed the battery, cleaned the battery compartment, let it dry, and replaced the battery again. It seemed to be performing well at the time so I decided to continue using it for subsequent dives.
When I mede my next dive, it flooded again. I aborted that dive also. I decided that I could not trust my VT Pro again so I and went to Divers Direct in Key Largo and bought a new computer (Oceanic Pro Plus, NOT hoseless)
When I got back home I called Oceanic to find out if I should consider sending the VT Pro to them to be checked out for possible repair. I was told that I could send it to them for a complete rebuild and repair, and that it would be returned to me in perfect working order. This out of warranty service would cost $160 plus $10 for shipping. I got an RA number and eventually sent it back to them for repair. When I got it back I was pleased to see they had replaced the case, replaced the "guts", and pressure checked it (did a "sample dive"). It looks brand new. They also changed the battery and "O" ring in the sending unit for no additional charge, although this was not requested. This is exceptional customer service, and I now have a great back-up computer in the event I ever have another issue with my computer. I am very happy with the outcome of this and thought it may be helpful to let other divers know that there is a company out there that will take care of you. Service and support like this is well beyond what I would have expected -- and is very much appreciated.
