ACHiPo
Contributor
Just posting a positive customer support experience with Garmin. I had a leaking/corroded AI (probably my fault) and Garmin replaced it quickly.
More details:
I bought a Garmin Descent Mk2i about 3 years ago. I've been generally happy with it. I took the battery out of the AI two years ago as I knew I wouldn't be diving for a while. I put it back in before I checked out in a pool a few days before a dive trip in May. When I packed up after saltwater diving a week later, the AI was warm. I opened it up to find the battery corroded. I'd brought 2 spare batteries with me, so no big deal. The o-rings looked ok. I didn't have any silicone grease with me, nor did the resort "dive shop". I was getting on a boat for a week cruise that afternoon--the boat had silicone grease so I lubed up the o-rings well.
I made 7 dives with no issues. After my 7th dive, I got a low battery alarm. I replaced the battery with my last spare. Getting ready for my 9th dive the battery was dead, so I swapped to a SPG and finished the trip. Evidently there was still enough salt in the battery compartment to short out the battery.
When I got home I contacted Garmin customer service not expecting much--I was already shopping for a replacement AI. After a couple emails including pics of the corrosion, the offered to send me a free replacement. This was a pleasant turn of events! They also sent me a spare lid and o-rings, so I will be better prepared in the future if I have a leak again. I also bought a tube of Krytox for my save-a-dive kit as well so should be set.
Just thought others might be interested in what I view as good customer support from Garmin.
More details:
I bought a Garmin Descent Mk2i about 3 years ago. I've been generally happy with it. I took the battery out of the AI two years ago as I knew I wouldn't be diving for a while. I put it back in before I checked out in a pool a few days before a dive trip in May. When I packed up after saltwater diving a week later, the AI was warm. I opened it up to find the battery corroded. I'd brought 2 spare batteries with me, so no big deal. The o-rings looked ok. I didn't have any silicone grease with me, nor did the resort "dive shop". I was getting on a boat for a week cruise that afternoon--the boat had silicone grease so I lubed up the o-rings well.
I made 7 dives with no issues. After my 7th dive, I got a low battery alarm. I replaced the battery with my last spare. Getting ready for my 9th dive the battery was dead, so I swapped to a SPG and finished the trip. Evidently there was still enough salt in the battery compartment to short out the battery.
When I got home I contacted Garmin customer service not expecting much--I was already shopping for a replacement AI. After a couple emails including pics of the corrosion, the offered to send me a free replacement. This was a pleasant turn of events! They also sent me a spare lid and o-rings, so I will be better prepared in the future if I have a leak again. I also bought a tube of Krytox for my save-a-dive kit as well so should be set.
Just thought others might be interested in what I view as good customer support from Garmin.
