THEY CANT FIX IT!!!! they are trying to get you to buy a new one, let me SEE what i can do to help!!! i will get back to you in the next day or so!! i THINK i can pull some (helping) strings if you know what i mean, that in my opinion is BAD custormer sevice!!! i will see what i can do !!!!dlndavid:no worries Jim on the reciept, they already told me they can't fix it. IT STILL works.