sbrooks
Contributor
So… I just received my new Bare CD4 dry suit. I waited about a month to get it as it was custom from Bare. I was so excited about this new suit and to prove it, I was in the water (39F) about 3 hours after the mail man dropped it off. The dive was not too bad – low viz. (might as well have been a night dive), and the current was pretty strong. Nonetheless, I was up for the challenge. The dive only lasted about 20 minutes as the current was stronger than we thought. Once out, we doffed all the gear. As I was changing, I noticed my left leg as soaked around the ankle … PERFECT! We pulled the leg inside out as much as we could, and the inside was wet.
I arrive home somewhat pissed off. I called the retailer and he deferred me to Bare. I was disappointed with this as they “pride” themselves on their service (like everyone else, right?) So, I end up calling Bare. I explained that I received this suit today, and it leaked on my first dive. The very nice lady said they would send UPS to pick it up, repair it, and send it back… With a 3 week turnaround time; granted, it takes 3 days to get across Canada. I'm glad they referred me to Bare - even though they may just be deferring it - because in the long run, it will cut out the "middle man" and hopefully have a faster turn around time.
All in all – it will get fixed. Its too bad it happened. There go my New Years’ Day and Christmas break diving plans. I’ll see how this turns out and post again.
I arrive home somewhat pissed off. I called the retailer and he deferred me to Bare. I was disappointed with this as they “pride” themselves on their service (like everyone else, right?) So, I end up calling Bare. I explained that I received this suit today, and it leaked on my first dive. The very nice lady said they would send UPS to pick it up, repair it, and send it back… With a 3 week turnaround time; granted, it takes 3 days to get across Canada. I'm glad they referred me to Bare - even though they may just be deferring it - because in the long run, it will cut out the "middle man" and hopefully have a faster turn around time.
All in all – it will get fixed. Its too bad it happened. There go my New Years’ Day and Christmas break diving plans. I’ll see how this turns out and post again.