I don't suggest anyone expect a DM to do more than guide in the water, if that? Some Ops don't put a DM into the water; some do as guides only; some have DMs working the boat in exchange for free diving and don't expect much in return.
I do.
I differentiate between a Dive
Master and a Dive
Guide.
Dive Guide means nothing. It is a job title. Dive Master is a formal qualification.
As a customer, when I choose a dive center to dive with, I do enquire
if they use professionally qualified Dive
Masters to guide their dives. That makes a difference in how much I am prepared to pay for their services...
If an individual has completed the DM course and gets work (even if voluntary) on the basis of that qualification - then they should use and demonstrate the skills, procedures and standards
that were taught to them on the course.
The DM course stresses
professionalism and being a
role-model in respect of your attitude, diving skills and procedures. ANY qualified PADI DM
not doing that should be reported to the dive center that employs them. Where safety is an issue, they should be reported to PADI (they are a PADI professional and represent that 'brand').
In an ideal world...
and if PADI was serious about DM being a pro-level qualification, then the conduct and professionalism should be subject to a formal quality assurance system... and the DM certification should be revokable as past of that system.
In the situation described by the OP, the 'divemaster' was neither a proficient dive guide or dive master. He left divers behind and did not check on them (if not for safety, then even to ensure coherence of the group he was 'guiding').